BTYahooMail

[JohnC2]

Hi @Nelson75 Did you get this checked out as I also was of the opinion that it was stopped when the service was  stopped.

@Andy_N Thanks for highlighting that link and I have passed this to the email team to get it removed.

Thanks
John

[Nelson75]

There appears to be no doubt that the forwarding option has been stopped by Yahoo and after upwards of 20 contacts with BT since 5 Nov emails are still being forwarded to the defunct Tesco provider and are bouncing back

[gg30340]

Yahoo still has the option to forward in the classic view. It is only BTYahoo that would appear not to have it.

[Andy_N]

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@Nelson75wrote:

There appears to be no doubt that the forwarding option has been stopped by Yahoo and after upwards of 20 contacts with BT since 5 Nov emails are still being forwarded to the defunct Tesco provider and are bouncing back

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As a matter of interest, when you login to the email address - do you see typical emails in the Inbox? If forwarding was in place, then you shouldn't see any (unless the forwarding option allowed emails to be copied to the Inbox as well - I can't recall what that option allowed).

The thing is the date of 5 November, was that when you first noticed the issue or were informed that this was happening? Was this the date the Tesco email address became dead?

[Nelson75]

Mercifully typical emails do indeed turn up in the Inbox.

I think that Tesco went dead circa 17 October and of course I only noticed the Forwarding issue when a sender contacted  by letter to advise that they had been unable to contact by email.

[Mk11]

Really sorry to read about your problem. I have the same issue as you and took it up with Bt head office as the Bt Chat Help was useless to the extent that I thought they were being paid to antagonise. Bt responded with a call from one of their tech people who initially could not understand why my auto forwarding had vanished. He had to go off and call me the following day to tell me that I was BtYahoo Mail which has nothing to do with BtMail (!!!). Eventually I contacted the ombudsman and complained that Bt was dropping parts of it service without warning and was also not making clear the distinctions being Bt itself and Yahoo. The ombudsman was surprisingly useless in that their reply was that Bt could cease to provide services as and when it wanted to ( no reference to any obligation on Bt to provide a reasonable service which as a minimum would require notice being given about a withdrawal of service).  The conclusion I came to, reinforced by comments made here by others, was to reduce my reliance on Bt email as much as possible if not entirely.  (My post was on the 6.12.2018, MK11 ). Good luck.

[Nelson75]

Thanks for sharing this.
I'm not ready to give up anytime soon and I'll update through the Forum

[Mk11]

Good to hear that. I want my auto forwarding back and I also want to be told in advance when vital parts of a service are going to be dropped. Look forward to seeing where you end up.

[Andy_N]

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@Nelson75wrote:

Mercifully typical emails do indeed turn up in the Inbox.

I think that Tesco went dead circa 17 October and of course I only noticed the Forwarding issue when a sender contacted  by letter to advise that they had been unable to contact by email.

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Hi again.

I can confirm that I do indeed get a failure message @Nelson75 has said. So to the moderators, this does need investigating.

As a matter if interest, did you get my email in your inbox as well? (sent 22:58 last night).

Here is the info at the bottom of the NDR :-

X-Report-Abuse-To: []@quarantine2.antispamcloud.com
X-Yahoo-Forwarded: From []@btinternet.com To []@tesco.net

I'm not sure whether the antispamcloud has any bearing, but the line below that is obvious.

[Mk11]

Auto forwarding was abruptly stopped with no warning. In my case my emails were and still are being forwarded, which is fortunate as this is my method of backing up emails. I simply cannot add more auto forwarding or cancel the ones I have set up!