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Adrian100
Contributor
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Message 1 of 20

Back to +200ms pings and 1mb download speeds in the evening again

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It's now started slowing down and is unsuable in the evening again,please advise?

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Adrian100
Contributor
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Message 2 of 20

Re: Back to +200ms pings and 1mb download speeds in the evening again

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This is what i get just now.Capture.JPG

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Adrian100
Contributor
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Message 3 of 20

Re: Back to +200ms pings and 1mb download speeds in the evening again

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Seriously getting fed up with this...

 

Microsoft Windows [Version 6.1.7601] Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Ady>tracert www.bbc.co.uk

Tracing route to www.bbc.net.uk [212.58.246.90] over a maximum of 30 hops:

1     1 ms    <1 ms    <1 ms  api.home [192.168.1.254]  

2     6 ms     6 ms     6 ms  217.32.142.5  

3     6 ms   197 ms    17 ms  217.32.142.46  

4    25 ms     7 ms     6 ms  213.120.163.14  

5     6 ms     6 ms     6 ms  217.32.27.62  

6   138 ms   140 ms   142 ms  217.32.27.182  

7   116 ms   129 ms   133 ms  acc2-10GigE-11-2-0.mr.21cn-ipp.bt.net [109.159.2 50.206]  

8   138 ms   143 ms   150 ms  core2-te0-4-0-0.ealing.ukcore.bt.net [109.159.25 0.131]  

9   115 ms   125 ms   131 ms  peer2-xe9-1-0.telehouse.ukcore.bt.net [109.159.2 54.114]  

10   143 ms   135 ms   137 ms  194.74.65.42  

11     *        *        *     Request timed out.  

12   132 ms   126 ms   132 ms  ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]  

13   126 ms   133 ms   131 ms  132.185.255.164  

14   142 ms   146 ms   142 ms  bbc-vip011.cwwtf.bbc.co.uk [212.58.246.90]

Trace complete.

 

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Adrian100
Contributor
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Message 4 of 20

Re: Back to +200ms pings and 1mb download speeds in the evening again

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It would be nice to get some sort of answer from the mod's,evening number 13,

 

Tracing route to www.bbc.net.uk [212.58.244.68] over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  api.home [192.168.1.254]  

2     6 ms     6 ms     6 ms  217.32.142.5  

3     8 ms     6 ms     6 ms  217.32.142.46  

4     7 ms     7 ms     7 ms  213.120.163.86  

5     7 ms     6 ms     7 ms  217.32.27.70  

6   154 ms   155 ms   148 ms  217.32.27.182  

7    63 ms    65 ms    68 ms  acc1-10GigE-1-3-0.mr.21cn-ipp.bt.net [109.159.25 0.214]  

8   107 ms   105 ms   110 ms  core1-te0-3-5-0.ilford.ukcore.bt.net [109.159.25 0.141]  

9   116 ms   120 ms   124 ms  peer2-xe10-0-0.telehouse.ukcore.bt.net [109.159. 254.128]  

10   141 ms   142 ms   143 ms  194.74.65.42  

11     *        *        *     Request timed out.  

12     *        *        *     Request timed out.  

13   159 ms   153 ms   154 ms  ae0.er01.telhc.bbc.co.uk [132.185.254.109]  

14   166 ms   169 ms   176 ms  132.185.255.148  

15   156 ms   167 ms   157 ms  bbc-vip113.telhc.bbc.co.uk [212.58.244.68]

Trace complete.

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RobFletcher
Expert
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Message 5 of 20

Re: Back to +200ms pings and 1mb download speeds in the evening again

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Hi, I had the same problems a few days back. Something got foxed somewhere on the BT Network (but no-one will say what), and I found that a re-boot of the HomeHub (which dolled out a new IP address for me) seemed to fix the problem.

 

Before the "network fix", no end of re-booting made any difference. Once I re-booted and got a new IP address, all things were good and have been since.

 

My pings were 200ms or so, speedtests timed out, and when I got a speed, was only a bit over 0.5 megs, even though the upload was still maxing out at 8 or so megs!!

 

Now I am back to 37.5 megs down, and it's been fine.

 

Make note of your IP, e.g. use http://whatismyipaddress.com/

 

Re-boot the hub (leave the modem alone), and see if you get a new and different IP.

 

I got bad performance on 109.151.106.*   after the re-boot I got 86.*.*.* so the 109 route was broken, but the 86 is fine.

 

Can't hurt to try ....

 

Sorry if you have already been down this route. But it really did fix it for me, and an engineer visit proved there was nothing wrong from machine right back to the exchange.

 

Cheers,

 

Rob

 

 

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AngryDan
Contributor
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Message 6 of 20

Re: Back to +200ms pings and 1mb download speeds in the evening again

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How interesting... a network fix which resolved speed issues.

 

Funny how that didn't get publicised.

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Distinguished Sage
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Message 7 of 20

Re: Back to +200ms pings and 1mb download speeds in the evening again

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@AngryDan wrote:

How interesting... a network fix which resolved speed issues.

 

Funny how that didn't get publicised.


Absolutely hilarious Smiley Indifferent

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RobFletcher
Expert
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Message 8 of 20

Re: Back to +200ms pings and 1mb download speeds in the evening again

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Yeah, dead funny!!! But the issue I have is that some people have speed issues now and then, which turn out to be some routing problem on the network (which I understand sometimes can be hard to locate, with virtual paths etc - just look how Be/O2 have been struggling!). My beef is that the call centre (India???) generally does not seem to be aware of these problems, and so they assume it's a "customer fault/customer or equipment fault or misconfgs", and you go down the line of checking and re-booting everything, speed tests etc, which simply don't fix anything.

 

Then a day or two later it all automagically gets fixed, even though you know you did absolutely nothing. One case I had 2 days of naff speeds (under 1 meg), and did nothing but wait, and it all came back.

 

But, if serious re-routing has gone on  etc, then the hub and or modem will need a re-boot, and the biggest problem as I see it is getting that message to the frustrated customer who let's face it, in the main knows little about the workings of computer networks.

 

So, did the OP re-boot and get sorted, or not????

 

Cheers,

 

Rob

 

PS. One for the mods etc - how often does the hub get a new IP (new lease etc)? I see mine has been getting new ones now and then (without a restart by me). So far I've been dolled out the 86.* address range, but just hoping I don't get back to the address range which caused me to have problems.

 

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Adrian100
Contributor
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Message 9 of 20

Re: Back to +200ms pings and 1mb download speeds in the evening again

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I'm currently on the 86 *** ip range and speed and pings are fine at the min,I'm about to give up,i can't figure out what the **bleep** is going on whether it's a HH3 problem or BT routing problem or both,1 min wired speeds are fine and the next min wireless speeds are **bleep**,and vice versa,from the little bit of testing i've done these HH3's get bogged down too easily and require daily reboots or swapping the RJ45's around into different sockets seems to get the speed back sometimes too! confused? **bleep** yeah! Smiley Frustrated

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jamble
Contributor
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Message 10 of 20

Re: Back to +200ms pings and 1mb download speeds in the evening again

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This has been affecting me for about 2 weeks now also. It always starts at the hop with the ip: 217.32.27.182


No clue when it will be fixed.... starts at around 7 to 8pm and ends around 10:30pm every day.
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