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leedsit
Contributor
1,211 Views
Message 1 of 83

Back to BT and Internet connection worse

Hi,

 

been with a different broadband provider for a few years with approx 1200 sync speed connection with no issues.  In desperation at getting faster connectivity and a few calls to BT who confirmed I should get between 1>2.5mb but more likely 1.5mb i moved back.  Wish I hadnt.

 

Been back for probably over a month now,  my sync speed is around 950k but speed tests put that around 600k.  Also get very high latency throughout the evening... please see below(nothing else on the network using bandwidth at the time, and ive also disabled BT FON so no one else was nicking my bandwidth at the time). A reboot of the router normally fixed this.

 

Reply from 212.58.246.92: bytes=32 time=44ms TTL=51

Reply from 212.58.246.92: bytes=32 time=47ms TTL=51

Reply from 212.58.246.92: bytes=32 time=45ms TTL=51

Reply from 212.58.246.92: bytes=32 time=45ms TTL=51

Reply from 212.58.246.92: bytes=32 time=483ms TTL=51

Reply from 212.58.246.92: bytes=32 time=693ms TTL=51

Reply from 212.58.246.92: bytes=32 time=694ms TTL=51

Reply from 212.58.246.92: bytes=32 time=688ms TTL=51

Reply from 212.58.246.92: bytes=32 time=814ms TTL=51

Reply from 212.58.246.92: bytes=32 time=780ms TTL=51

Reply from 212.58.246.92: bytes=32 time=742ms TTL=51

Reply from 212.58.246.92: bytes=32 time=779ms TTL=51

Reply from 212.58.246.92: bytes=32 time=799ms TTL=51

Reply from 212.58.246.92: bytes=32 time=775ms TTL=51

Reply from 212.58.246.92: bytes=32 time=790ms TTL=51

Reply from 212.58.246.92: bytes=32 time=719ms TTL=51

Reply from 212.58.246.92: bytes=32 time=688ms TTL=51

Reply from 212.58.246.92: bytes=32 time=811ms TTL=51

Reply from 212.58.246.92: bytes=32 time=826ms TTL=51

Reply from 212.58.246.92: bytes=32 time=836ms TTL=51

Reply from 212.58.246.92: bytes=32 time=774ms TTL=51

Reply from 212.58.246.92: bytes=32 time=850ms TTL=51

Reply from 212.58.246.92: bytes=32 time=768ms TTL=51

Reply from 212.58.246.92: bytes=32 time=825ms TTL=51

Reply from 212.58.246.92: bytes=32 time=821ms TTL=51

Reply from 212.58.246.92: bytes=32 time=826ms TTL=51

Reply from 212.58.246.92: bytes=32 time=825ms TTL=51

Reply from 212.58.246.92: bytes=32 time=759ms TTL=51

Reply from 212.58.246.92: bytes=32 time=694ms TTL=51

Reply from 212.58.246.92: bytes=32 time=694ms TTL=51

Reply from 212.58.246.92: bytes=32 time=698ms TTL=51

Reply from 212.58.246.92: bytes=32 time=694ms TTL=51

Reply from 212.58.246.92: bytes=32 time=693ms TTL=51

Reply from 212.58.246.92: bytes=32 time=695ms TTL=51

Reply from 212.58.246.92: bytes=32 time=693ms TTL=51

Reply from 212.58.246.92: bytes=32 time=690ms TTL=51

Reply from 212.58.246.92: bytes=32 time=692ms TTL=51

Reply from 212.58.246.92: bytes=32 time=687ms TTL=51

Reply from 212.58.246.92: bytes=32 time=46ms TTL=51

Reply from 212.58.246.92: bytes=32 time=44ms TTL=51

 

Please also see my Router stats. Below(all resets have been me to remove high latency).  Most of my neighbors get around 1.5> 2MB but do understand line conditions do affect this.  When I moved in BT kindly installed my master socket in the loft, so I have CAT 6 Cabling from the master socket down to the router in my lounge(i have tested the modem in the master socket with same sync speed, and done lots of numerous tests in the past  when I was with TT).   The socket also has a BT ADSL Faceplate with filter built in) and as a backup I do have filters on the phones anyway.  Im here in despearation to try and squeeze some more speed out of my connection.  I would like to goto a Fastpath profile rather than interleave to reduce my latency(as I do online game) but also would like more bandwidth as working from home the connectivity is very slow) as well as the obvious faster downloads.  

 

To try to get a better broadband Ive tried O2 and other companies wireless mobile broadband but im right on the edge of 3g so that doesnt work,  There is a company here called MEDWAVE but im just out of reach of them, so ADSL is my only option.  Everyone in the office finds it quite ironic the network engineer has the worst bandwidth at home out of all the support guys, but hey I guess you cant have it all!

 

A BT engineer (about 3-4 years ago) tested our line with a tester and stated we should get 2.5MB but never got anywhere near those speeds.  As you can appreciate even getting an extra 200bytes in sync speed is a 20% improvement, so any help would be appreciated,

 

Cheers, Lee

 

Line state:

 

Connected

 

Connection time:

 

2 days, 12:43:57

 

Downstream:

 

1,024 Kbps

 

Upstream:

 

448 Kbps

 

ADSL settings

VPI/VCI:

 

0/38

 

Type:

 

PPPoA

 

Modulation:

 

G.992.1 Annex A

 

Latency type:

 

Interleaved

 

Noise margin (Down/Up):

 

2.1 dB / 7.0 dB

 

Line attenuation (Down/Up):

 

59.5 dB / 31.5 dB

 

Output power (Down/Up):

 

16.4 dBm / 11.9 dBm

 

FEC Events (Down/Up):

 

5384670 / 686

 

CRC Events (Down/Up):

 

47465 / 393

 

Loss of Framing (Local/Remote):

 

0 / 0

 

Loss of Signal (Local/Remote):

 

0 / 0

 

Loss of Power (Local/Remote):

 

0 / 0

 

Loss of Link (Remote):

 

0

 

HEC Errors (Down/Up):

 

40696 / 617

 

Error Seconds (Local/Remote):

 

0 / 0

 

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82 REPLIES 82
Highlighted
gouledw
Recognised Expert
1,181 Views
Message 2 of 83

Re: Back to BT and Internet connection worse

As Im sure you will appreciate that you're on a long line.  I live on a long line, and I don't know there may be some things you want to try.  But its just sod's law that you will have to put the time and effort in yourself to get the results.

 

You can try having a look at this I wrote for someone some time ago http://goo.gl/ddnG2 and the business hub is probably the best router for your line.  Also from experience I am on a fixed rate service on my line and it uses fastpath and the speed is always the same, and my pings are acceptable for what would've been a very unstable line on rate - adaptive.  I get pings of C35ms on wireless, and about 30 on Wired.

 

Also I have just recently installed one of BT Openreach's new vDSL faceplates which also work on ADSL and the marked improvement in speed and stability is amazing.  They're not openly available and cost about £25, but thats up to you whether you want to try or not..

 

 

 

Distinguished Sage
Distinguished Sage
1,180 Views
Message 3 of 83

Re: Back to BT and Internet connection worse

welcome to the forum

 

with your attenuation and good line I would hope for 2/2.5mb connection.  From your setup of the filtered faceplate and a cat 6 cable to the modem I cannot see from your stats how you can get any improvement.  your noise margin is very low at 2.1 and any increased speed will drop that further.  Changing to fast may make your connection less stable and cause resets.

 

Have you tried a different router?  many on the forum recommend the BT business hub to improve connection speed on long lines 



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leedsit
Contributor
1,175 Views
Message 4 of 83

Re: Back to BT and Internet connection worse

Thanks for the very quick replies guys, much appreciated.  TBH im williing to try anything to "squeeze" some extra speed out.  Do you have the model handy for the BT Business Hub?  Ill make a purchase.  Also Ill have a look for the New Faceplate.

 

TBH, im not fully versed in ADSL and how it works, but a little confused by..

 

 "with your attenuation and good line I would hope for 2/2.5mb connection.  From your setup of the filtered faceplate and a cat 6 cable to the modem I cannot see from your stats how you can get any improvement"

 

The noise Margin being very low,  what would the cause of that be? when i was with TT this was around 6db(SNR) and even when I was with BT previously , my connection was better.

 

Cheers again Lee

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leedsit
Contributor
1,168 Views
Message 5 of 83

Re: Back to BT and Internet connection worse

P.S Sok,  Business Hub model is listed in gouledw`s post, thanks.

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gouledw
Recognised Expert
1,166 Views
Message 6 of 83

Re: Back to BT and Internet connection worse

I will PM over some links to you, because the mods don't like me putting them on the open forum, could be when you were with TalkTalk you were on LLU which would've given you a slightly better connection.
leedsit
Contributor
1,158 Views
Message 7 of 83

Re: Back to BT and Internet connection worse

Thanks very much Edd,  your help is much appreciated.

 

Ive ordered a BT Business Hub 2.0 2700HGV, but it looks like the faceplate is not in production yet?  Ill keep looking

 

Cheers, Lee.

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Distinguished Sage
Distinguished Sage
1,157 Views
Message 8 of 83

Re: Back to BT and Internet connection worse

you can check your possible connection speed and profile here

 

http://www.kitz.co.uk/adsl/IPprofile.htm

http://www.kitz.co.uk/adsl/max_speed_calc.php



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gouledw
Recognised Expert
1,155 Views
Message 9 of 83

Re: Back to BT and Internet connection worse

I've just sent you the PM Lee.
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leedsit
Contributor
1,138 Views
Message 10 of 83

Re: Back to BT and Internet connection worse

Thanks again guys, got some things to work with and will post the results
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