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hsws
Contributor
1,340 Views
Message 41 of 67

Re: Bad upgrade to infinity...can i switch back?

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Yes that would great.

So I'd get a refund correct? As I've already paid the £9.99

 

Cheers

Hamish

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pippincp
Distinguished Sage
1,335 Views
Message 42 of 67

Re: Bad upgrade to infinity...can i switch back?

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You'll get the delivery charge refunded as stated.

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DanielS
Moderator
Moderator
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Message 43 of 67

Re: Bad upgrade to infinity...can i switch back?

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Hi @hsws,

 

I've ordered a free trackable returns kit for you. It'll take about 2 working days to arrive. Once you send it back I'll credit the £9.99 back onto your account Smiley Happy

 

Thanks

 

DanielS

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hsws
Contributor
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Message 44 of 67

Re: Bad upgrade to infinity...can i switch back?

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Hi,

 

I sent back the Home Hub yesterday.

 

Have you heard anything from openreach?

 

Cheers

Hamish

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hsws
Contributor
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Message 45 of 67

Re: Bad upgrade to infinity...can i switch back?

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Hi Daniel, any update from openreach or on the refund?

 

Cheers

Hamish

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DanielS
Moderator
Moderator
1,260 Views
Message 46 of 67

Re: Bad upgrade to infinity...can i switch back?

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Hey @hsws,

 

On the 4th of March I had a response from Openreach stating:

 

The usual turnaround time for them is 5 working days, however, due to high demand of fibre, the work volume is very high.

 

I've been back and forth since trying to get an update but I haven't received anything yet. I will be out of the office on Monday but I'll chase it again on Tuesday providing they haven't already replied back about my emails on Thursday and today.

 

I've removed the £9.99 delivery charge for you. You'll notice the credit on your next bill but as I've applied it today it means we'll be applying for £9.99 less than the amount quoted on your current bill.

 

Thanks

 

DanielS

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hsws
Contributor
1,247 Views
Message 47 of 67

Re: Bad upgrade to infinity...can i switch back?

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Okay thanks very much Daniel.

 

Cheers

Hamish

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hsws
Contributor
1,191 Views
Message 48 of 67

Re: Bad upgrade to infinity...can i switch back?

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Hi Daniel, have you seen a response from openreach yet?

 

Cheers

Hamish

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Webby
Distinguished Sage
1,186 Views
Message 49 of 67

Re: Bad upgrade to infinity...can i switch back?

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I'd imagine you'll be the first to know once he has 🙂
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DanielS
Moderator
Moderator
1,184 Views
Message 50 of 67

Re: Bad upgrade to infinity...can i switch back?

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Hey @hsws,

 

I sent you a PM on the 14th. Can you check it please?

 

Thanks

 

DanielS

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