Bad upgrade to infinity...can i switch back?

[hsws]

Yes that would great.

So I'd get a refund correct? As I've already paid the £9.99

Cheers

Hamish

[pippincp]

You'll get the delivery charge refunded as stated.

[DanielS]

Hi @hsws,

I've ordered a free trackable returns kit for you. It'll take about 2 working days to arrive. Once you send it back I'll credit the £9.99 back onto your account 

Thanks

DanielS

[hsws]

Hi,

I sent back the Home Hub yesterday.

Have you heard anything from openreach?

Cheers

Hamish

[hsws]

Hi Daniel, any update from openreach or on the refund?

Cheers

Hamish

[DanielS]

Hey @hsws,

On the 4th of March I had a response from Openreach stating:

The usual turnaround time for them is 5 working days, however, due to high demand of fibre, the work volume is very high.

I've been back and forth since trying to get an update but I haven't received anything yet. I will be out of the office on Monday but I'll chase it again on Tuesday providing they haven't already replied back about my emails on Thursday and today.

I've removed the £9.99 delivery charge for you. You'll notice the credit on your next bill but as I've applied it today it means we'll be applying for £9.99 less than the amount quoted on your current bill.

Thanks

DanielS

[hsws]

Okay thanks very much Daniel.

Cheers

Hamish

[hsws]

Hi Daniel, have you seen a response from openreach yet?

Cheers

Hamish

[Webby]

I'd imagine you'll be the first to know once he has 🙂

[DanielS · Accepted solution]

Hey @hsws,

I sent you a PM on the 14th. Can you check it please?

Thanks

DanielS