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hsws
Contributor
1,086 Views
Message 51 of 67

Re: Bad upgrade to infinity...can i switch back?

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Hi Daniel,  sorry I never checked for pm.

Thanks for the information. I'll pass that on to other people in the village also. 

 

Thanks for all the help, its much appreciated. 

Hamish

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hsws
Contributor
1,020 Views
Message 52 of 67

Re: Bad upgrade to infinity...can i switch back?

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Hi,

A year on and i still can't order infinity. Smiley Sad

The live cabinet migration that was inteded to happen in September last year never went ahead.

Would any of you kind mods be able to find out when it's going ahead?

Cheers

hsws

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hsws
Contributor
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Message 53 of 67

Re: Bad upgrade to infinity...can i switch back?

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Anyone available to answer this query?

Cheers
hsws
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DanielS
Moderator
Moderator
946 Views
Message 54 of 67

Re: Bad upgrade to infinity...can i switch back?

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Hi @hsws,

I'm sorry to hear it hasn't gone ahead as we were originally told. We can reach out to Openreach again and find out what's happening with your cabinet.

Our normal contact link is down at the moment so as a work around can you send your contact information, including your BT account number to our lead moderator via a private message on this link and one of the mod team will get in touch. 

Thanks

DanielS

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hsws
Contributor
921 Views
Message 55 of 67

Re: Bad upgrade to infinity...can i switch back?

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Thanks DanielS, i have sent the message as advised.

Hopefully, Openreach will come back with some definitive information.

Your help is much appreciated.

Hamish

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StuartH
Moderator
Moderator
879 Views
Message 56 of 67

Re: Bad upgrade to infinity...can i switch back?

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Hi @hsws

Tried calling today sorry I wasn't able to speak with you, I was calling to advise that I have sent off a request to get more information.

As soon as I get a reply, I'll be back in touch.

Thanks

Stuart

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hsws
Contributor
855 Views
Message 57 of 67

Re: Bad upgrade to infinity...can i switch back?

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Okay Stuart, thanks very much.

I look forward to seeing their response.

 

Hsws

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hsws
Contributor
827 Views
Message 58 of 67

Re: Bad upgrade to infinity...can i switch back?

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Hi Stuart,
Have you had a reply from Openreach yet?

Cheers
Hamish
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StuartH
Moderator
Moderator
818 Views
Message 59 of 67

Re: Bad upgrade to infinity...can i switch back?

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Hi @hsws

No reply as yet but can take some time to get a reply, If you wish to email them as well, I have found this link which might help get a response.

Fibre Availability Customer Webform

Thanks

Stuart

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StuartH
Moderator
Moderator
787 Views
Message 60 of 67

Re: Bad upgrade to infinity...can i switch back?

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Hi @hsws

I still haven't had a reply so today I've sent a follow up request.

As soon as I have something I will be provide an update for you.

Thanks

Stuart

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