Bad upgrade to infinity...can i switch back?

[hsws]

Hi Daniel,  sorry I never checked for pm.

Thanks for the information. I'll pass that on to other people in the village also. 

Thanks for all the help, its much appreciated. 

Hamish

[hsws]

Hi,

A year on and i still can't order infinity. 

The live cabinet migration that was inteded to happen in September last year never went ahead.

Would any of you kind mods be able to find out when it's going ahead?

Cheers

hsws

[hsws]

Anyone available to answer this query?

Cheers
hsws

[DanielS]

Hi @hsws,

I'm sorry to hear it hasn't gone ahead as we were originally told. We can reach out to Openreach again and find out what's happening with your cabinet.

Our normal contact link is down at the moment so as a work around can you send your contact information, including your BT account number to our lead moderator via a private message on this link and one of the mod team will get in touch. 

Thanks

DanielS

[hsws]

Thanks DanielS, i have sent the message as advised.

Hopefully, Openreach will come back with some definitive information.

Your help is much appreciated.

Hamish

[StuartH]

Hi @hsws

Tried calling today sorry I wasn't able to speak with you, I was calling to advise that I have sent off a request to get more information.

As soon as I get a reply, I'll be back in touch.

Thanks

Stuart

[hsws]

Okay Stuart, thanks very much.

I look forward to seeing their response.

Hsws

[hsws]

Hi Stuart,
Have you had a reply from Openreach yet?

Cheers
Hamish

[StuartH]

Hi @hsws

No reply as yet but can take some time to get a reply, If you wish to email them as well, I have found this link which might help get a response.

Fibre Availability Customer Webform

Thanks

Stuart

[StuartH]

Hi @hsws

I still haven't had a reply so today I've sent a follow up request.

As soon as I have something I will be provide an update for you.

Thanks

Stuart