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hsws
Contributor
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Message 61 of 67

Re: Bad upgrade to infinity...can i switch back?

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Okay Stuart thanks very much.

Hsws
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hsws
Contributor
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Message 62 of 67

Re: Bad upgrade to infinity...can i switch back?

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Hi Stuart,

Do you think Openreach will respond, or should this query be escalated somehow?

 

Cheers

Hsws

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StuartH
Moderator
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Message 63 of 67

Re: Bad upgrade to infinity...can i switch back?

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Hi @hsws

I chased this a few days ago and got advised that I should something by tomorrow the 27th, if I don't get a reply tomorrow. I will start the escalation process to get more information.

Stuart

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StuartH
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Message 64 of 67

Re: Bad upgrade to infinity...can i switch back?

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Hi @hsws

I've escalated this with openreach to chase a response I will keep you updated on the status of the escalation.

Thanks

Stuart

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hsws
Contributor
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Message 65 of 67

Re: Bad upgrade to infinity...can i switch back?

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Thanks Stuart.

i was speaking to one of my neighbours down the road on Saturday, and he was able to order infinity on a January, so it seems some level of migration has already taken place.

cheers

Hsws

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StuartH
Moderator
Moderator
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Message 66 of 67

Re: Bad upgrade to infinity...can i switch back?

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Hi @hsws

I've escalated this twice since my last update to try to get a response on this.

Today I got an email from Openreach advising this is with the local project manager in your area and an escalation within Openreach has been raised to get an answer.

They have gave me an assurance that they will update me by 10/05/18.

I shall continue to chase in the meantime and update as soon as I have anything.

Thanks

Stuart

 

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StuartH
Moderator
Moderator
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Message 67 of 67

Re: Bad upgrade to infinity...can i switch back?

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Hi @hsws

Just a quick update didnt get a reply on the 10th as I was promised so I've escalated again, as soon as update is with me I will be in touch.

Thanks

Stuart

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