UPDATE:
Two engineers arrived this morning to figure out what to do with my connection. One of them stayed in the house and conncted some test equipment to the master socket, whilst the other went to the cabinet. They did some test and confirmed that contrary to what the engineer reported last week, my line is not going through cabinet 1.
Apparently there are 2 lines beside the cabinet, one is underground and the other is an overhead. For some reason the overhead has not been dropped into the cabinet. The engineers thought that this might be because the line wasn't registered on the network, but weren't sure.
Unfortubnately my line goes through the overhead, which goes back to the new cabinet they have placed outsuide the exchange (cabinet 2). So this means i am effectively still on an EO line and I cannot get infinity at the moment.
One of the engineers stated that this will be reported back to BDUK, and since it is an issue affecting the area, and most of the reseidents in the viallage they will have to put it right. Of course those people in the village who are going through the underground cable will be able to receive Infinity without problems.
I am not sure how long it will take for BDUK to fix this issue, but I don't expect them to do it in the next few days. Any ideas how long it would typically take BDUK to fix these issues?
In any case it seems I really need to switch back to my previous ADSL connection. Can a moderator asssist with this?
Or is it simply a case of phoning the order line, cancelling infinity and re-ordering ADSL?
Hamish
