Bad upgrade to infinity...can i switch back?

[hsws]

Okay Stuart thanks very much.

Hsws

[hsws]

Hi Stuart,

Do you think Openreach will respond, or should this query be escalated somehow?

Cheers

Hsws

[StuartH]

Hi @hsws

I chased this a few days ago and got advised that I should something by tomorrow the 27th, if I don't get a reply tomorrow. I will start the escalation process to get more information.

Stuart

[StuartH]

Hi @hsws

I've escalated this with openreach to chase a response I will keep you updated on the status of the escalation.

Thanks

Stuart

[hsws]

Thanks Stuart.

i was speaking to one of my neighbours down the road on Saturday, and he was able to order infinity on a January, so it seems some level of migration has already taken place.

cheers

Hsws

[StuartH]

Hi @hsws

I've escalated this twice since my last update to try to get a response on this.

Today I got an email from Openreach advising this is with the local project manager in your area and an escalation within Openreach has been raised to get an answer.

They have gave me an assurance that they will update me by 10/05/18.

I shall continue to chase in the meantime and update as soon as I have anything.

Thanks

Stuart

[StuartH]

Hi @hsws

Just a quick update didnt get a reply on the 10th as I was promised so I've escalated again, as soon as update is with me I will be in touch.

Thanks

Stuart