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Beginner
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Message 1 of 16

Been told I am on ADSL2+ but do not think I am. Help please

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Good evening,

 

I was recently made aware that our exchange was upgraded to offer ADSL2+ from ADSL Max broadband, and have neighbours who have been able to be upgraded to the faster speeds that this offiers.

 

I spoke with BT customer care and their tech team last week who frstly advised that ADSL2+ was not available and I was on the fastest conection available, then somebody else said that I was already on ADSL2+ and my speed was unable to be made faster.

 

My broadband package advises a speed of upto 17meg, however, the maximum I have ever had was about 6.5meg in the middle of the night.  Usually I will received between 3-5 meg.

 

Could one of the mods please look into this for me, and confirm once and for all whether I am on ADSL2+ and if so, where the issue may lie.

 

(Stats below were taken from a laptop hardwired to the router.)

 

Many thanks.

 

Ewan.

 

Screen Shot 2017-01-17 at 21.58.46.pngScreen Shot 2017-01-17 at 22.04.00.pngScreen Shot 2017-01-17 at 22.08.31.png

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Distinguished Sage
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Message 2 of 16

Re: Been told I am on ADSL2+ but do not think I am. Help please

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Can you post the helpdesk page from your hub stats please
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Beginner
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Message 3 of 16

Re: Been told I am on ADSL2+ but do not think I am. Help please

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Here you go: @john46.  Thanks.Screen Shot 2017-01-17 at 22.26.47.png

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Distinguished Guru
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Message 4 of 16

Re: Been told I am on ADSL2+ but do not think I am. Help please

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With an upload speed of 448K, it's very unlikely that you're on ADSL 2+.  ADSLMax is capped at exactly 448K.  ADSL 2+ decides the speed for itself, and can be up to about 1.1M.

 

Also, have a look further through the Advanced settings for a more detailed page of statistics, to find the "Modulation".  ADSL 2+ is "G.992.5 Annex A".   If it's "G.992.3" then that's ADSL 2, while "G.992.1" or "G.dmt" is ADSLMax.

 

Edit:  Beaten me to it.  G992.1 is definitely ADSLMax.

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Beginner
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Message 5 of 16

Re: Been told I am on ADSL2+ but do not think I am. Help please

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Thanks @Ectophile@john46

 

So where do I go from here?

 

The second tech team I spoke to said I was ADSL2+?!!

 

I took out my contact in June and it has not changed at all since then.

 

Your help is much appreciated.

 

E.

 

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Distinguished Sage
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Message 6 of 16

Re: Been told I am on ADSL2+ but do not think I am. Help please

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I have asked a forum moderator to help you they will post their contact link here
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Beginner
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Message 7 of 16

Re: Been told I am on ADSL2+ but do not think I am. Help please

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Thanks @john46.

 

I'll look forwar dto hearing from them.

 

Cheers.

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Distinguished Guru
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Message 8 of 16

Re: Been told I am on ADSL2+ but do not think I am. Help please

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Having been through the same problem a few years back, it appears that the call centres are particularly clueless about the details of ADSL modulation.

 

The only solution seems to be for the mods on this forum to put through an upgrade order manually.  Unfortunately, I don't have the authority on this forum to ask the mods to come and look at this thread.  With any luck, either they will spot it, or one of the regulars who do have that ability will drop them a hint.

 

Edit: beaten to it again!

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Moderator
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Message 9 of 16

Re: Been told I am on ADSL2+ but do not think I am. Help please

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Hi @EGWinchburgh Sorry you have not been put on ADSL2+.

 

We will be happy to help fix this for you if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

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Beginner
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Message 10 of 16

Re: Been told I am on ADSL2+ but do not think I am. Help please

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Thanks.   I sent the details yesterday, I look forward to hearing from you.

 

Regards,

 

E.

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