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Beginner
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Message 1 of 5

Being Overcharged and Customer Service Won't Solve Issue

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Firstly I don't know my account number because BT has NEVER gave it to me by email or letter. Since I have joined BT for the last 4 months I have requested a letter to be sent to my home containing my account number, I have called about 10 times to ask for a letter to be sent out and they say they will and make up excuses such as it gets lost in the post..

 

I can't login in to BT online because I don't have my account number, I am being overcharged every month and BT Customer services are not helping me at all.

 

Could someone please help me solve this issue once and for all? Is there a specific number to call to speak to someone higher up? Is contacting Ofcom necessary to help solve this?

 

Thank You

 

 

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Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: Being Overcharged and Customer Service Won't Solve Issue

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try online chat they won't give you the number for security reasons but they will send it you at the account registered address


live chat http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums



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Recognised Expert
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Message 3 of 5

Re: Being Overcharged and Customer Service Won't Solve Issue

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You don't need the account number to log onto MyBT  - just your password and user name which may be your email address that you normally use.

 

 

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Distinguished Guru
Distinguished Guru
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Message 4 of 5

Re: Being Overcharged and Customer Service Won't Solve Issue

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@conrad wrote:

You don't need the account number to log onto MyBT 


But you do need it to register in the first place.

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Beginner
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Message 5 of 5

Re: Being Overcharged and Customer Service Won't Solve Issue

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THANK YOU!!

 

They resolved the issues and within 10 minutes all online!

 

Thanks Again!

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