Forum Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
adsalets
Beginner

on ‎27-09-2021 11h18

1,314 Views
Message 1 of 4

Being charged for 123 when I haven't used it

I have noticed on my last 3 bills I have been charged for the service 123 which I haven't used. Twice it's been for 2 calls and once for 3 calls, each call is 50p. I was wondering if any one else has had this issue. 

0 Ratings
3 REPLIES 3
Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎27-09-2021 11h23

1,310 Views
Message 2 of 4

Re: Being charged for 123 when I haven't used it

@adsalets 

Can be caused by a line fault. Is there any noise on your phone when you make a call?

0 Ratings
imjolly
Distinguished Sage
Distinguished Sage

on ‎27-09-2021 11h24

1,306 Views
Message 3 of 4

Re: Being charged for 123 when I haven't used it

try search for calls to 123   there are numerous posts

https://community.bt.com/t5/Bills-Packages/Erroneous-Bill-Charges-to-123/m-p/2109256



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
adsalets
Beginner

on ‎27-09-2021 11h32

1,296 Views
Message 4 of 4

Re: Being charged for 123 when I haven't used it

Thank you 

0 Ratings