Solved! Go to Solution.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
I'm sorry to hear that you had a crossed line but glad it has been fixed. We'll take over this for you and help you. To reach us, click on my user name and then on contact the mods. Please make sure you have Full view on instead of Mobile view. That'll then let you raise a trouble ticket into my team. We'll do our best to get this resolved today so please complete that as soon as you can.
thanks I have emailed the moderator via the link. I am not holding my breath and am preparing for this to be dragged out and get a deadlock letter so it can be escalated.
Thanks Olga, you have definately restored my faith in BT by your prompt action.