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Newbie
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Message 1 of 3

Bell doesn't ring when im recieving a call

Hi all, i hope somebody can help here. For the past two weeks i have not been able to recieve a call on my bt landline (house phone) as the bell on my phone isn't ringing and i have no indication lights. I have tried all the troubleshooting tips on the help site but the problem still persists. I have bought two new phones and all other equipment and tried but still the problem persists. The thing is, there is no problem with my line. i can make calls, my broadband working fine, i can even recieve calls when i ring my house via my mobile and the know when to pick the phone up. Is this a household problem as the various tests have told me or should i call an engineer out

Hope ive explained myself ok, any help would be much appreciated, thanks

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Expert
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Message 2 of 3

Re: Bell doesn't ring when im recieving a call

Have you tried changing the broadband filter?

 

 

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Distinguished Sage
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Message 3 of 3

Re: Bell doesn't ring when im recieving a call

Test Socket.jpgdoes the phone ring when connected to the test socket

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