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Contributor
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Message 1 of 30

Below guaranteed speed...is this what 'banded' is?

I switched from Sky fibre to Infinity 1 with an estimate of 49Mb - 55Mb and 43Mb guaranteed. So far I'm connecting at barely any more than previously with Sky at 39Mb down & 6.9Mb up.

 

There is only a master socket in the house which was upgraded with the engineer install when Sky was provisioned. Using the test socket makes no difference to my connection speeds.

 

Is my line banded?

I don't really understand the meaning of the term but these are some stats so far.

 

Screen Shot 2016-11-23 at 00.17.10.png

 

Screen Shot 2016-11-24 at 23.00.41.png

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Distinguished Sage
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Message 2 of 30

Re: Below guaranteed speed...is this what 'banded' is?

your line is not banded your max data rate is 39.3 Mbps there fore you are connecting at the maximum speed your line can support
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Message 3 of 30

Re: Below guaranteed speed...is this what 'banded' is?


@john46 wrote:
your line is not banded your max data rate is 39.3 Mbps there fore you are connecting at the maximum speed your line can support

Ah okay I didn't understand the meaning correctly then.

 

I was hoping to achieve a better result though as the Green cabinet is outside the house, next door but one, so thought I'd be in a good spot.

 

What reasons can the speed estimate be so much more than the reality especially given I'm below the guaranteed minimum?

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Highlighted
Expert
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Message 4 of 30

Re: Below guaranteed speed...is this what 'banded' is?

Hi,

If your cabinet is so close, less than 100 feet or so?  Then I would think you possibly should have better.  My cabinet is about 365 yards away, minimum, with an attainable data rate of 103500.  So either you are connected to a cabinet a couple of streets away or you have a line fault.  Try a quiet line test dial 17070 option 2 should be silence between announcements.

If the line is quiet then check the cabinet number you are connected to, it may not be the closest one.  Check here again:

https://www.btwholesale.com/includes/adsl/main.html

It will give you an estimate of the speeds you may get.

If you want to post the result please remove your phone number from the image.

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Distinguished Sage
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Message 5 of 30

Re: Below guaranteed speed...is this what 'banded' is?

If the speed doesn't change in the test socket, you need an engineer visit.
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Contributor
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Message 6 of 30

Re: Below guaranteed speed...is this what 'banded' is?


@Liam_ wrote:

Hi,

Check here again:

https://www.btwholesale.com/includes/adsl/main.html

It will give you an estimate of the speeds you may get.

If you want to post the result please remove your phone number from the image.


Here's the full image...

Screen Shot 2016-11-25 at 10.05.53.png

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Contributor
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Message 7 of 30

Re: Below guaranteed speed...is this what 'banded' is?


@Webby wrote:
If the speed doesn't change in the test socket, you need an engineer visit.

Same speed in test socket as without.

 

Do you think being no change in speed could point to an issue requring an engineer to check?

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Distinguished Sage
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Message 8 of 30

Re: Below guaranteed speed...is this what 'banded' is?

Yes
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Contributor
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Message 9 of 30

Re: Below guaranteed speed...is this what 'banded' is?


@Webby wrote:
Yes

Okay....best way to communicate this to BT?

Just let them know I'm below the guaranteed minimum?

 

I did the quiet line test and that's crystal clear.

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Distinguished Sage
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Message 10 of 30

Re: Below guaranteed speed...is this what 'banded' is?

Call the technical help desk, advise your speeds are below the estimated rate when in the test socket and you would like an engineer to investigate.
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’