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Aspiring Contributor
680 Views
Message 1 of 12

Best Phone No For Activation Problem

Hi All

 

Despite being told that I would automatically get BTS because I have Infinity and a YV box(bought from BT shop) it appears I need to activate via link  "If you ordered BT Sport before 1st August click here to get setup". The problem is as a retired BT employee I then get a message "If you're a BT employee please have a look at the BT Intranet site for more information on how to order BT Sport.". Obviously I no longer have access to the BT intranet. I assume (?) I can get this activated by someone but don't want to sit in a long queue only to be passed off to another one.

Any help appreciated.

 

colts

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11 REPLIES 11
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Aspiring Contributor
620 Views
Message 2 of 12

Re: Best Phone No For Activation Problem

Hi me again

 

Unable to get through on the phone, can a Mod suggest a way around this?

 

Thanks

 

colts

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Distinguished Expert
614 Views
Message 3 of 12

Re: Best Phone No For Activation Problem

Why not wait in the queue on the phone?
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Aspiring Expert
605 Views
Message 4 of 12

Re: Best Phone No For Activation Problem

You eventually get cut off, trust me, 3 times today alone 0800 111 4567, I am truly pee'd off. BT TV just tweeted 'What are we watching on TV this week?' I replied, not BT Sport!

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Distinguished Expert
593 Views
Message 5 of 12

Re: Best Phone No For Activation Problem

I got through on 0800 800 030 no problem, after a long wait
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Aspiring Contributor
588 Views
Message 6 of 12

Re: Best Phone No For Activation Problem

Sorry should have been more explicit, I meant a way around the issue, rather than how to jump the queue(s).

 

colts

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Distinguished Expert
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Message 7 of 12

Re: Best Phone No For Activation Problem

I waited in the queue
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Aspiring Expert
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Message 8 of 12

Re: Best Phone No For Activation Problem

That number you used is BT Business! That is the recording that comes up when I have just rang it, option 2 about anything else 

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Distinguished Expert
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Message 9 of 12

Re: Best Phone No For Activation Problem

It still worked
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Aspiring Expert
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Message 10 of 12

Re: Best Phone No For Activation Problem

You may have got lucky, may get an advisor that says wrong Department and puts the phone down. So what is the BEST Phone number to call about this please?

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