I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they cannot deal with service issues that way.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail, when its your turn in the queue.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
I am sorry to hear that your order has been delayed and that you have been billed for a service you haven't been able to use. I'll be able to help you with your complaint. Please send me in your details using the "Contact The Mods" link found in my profile.
Thanks for posting. I can see your email in our queue and that the orders chase team are due to call you tomorrow. If you don't get any further at that point let us know and we'll take it from there.