Im very glad to read someone else is having the exact same problem as me. I know this an old thread but did you have any luck sorting out your problem?
I am so stressed out sorting out my issue. I have spoken to so many people at bt who have told me something then not followed through. I have been chasing a final bill for 2 months after asking for it 5 times and just received it. Literally the day after i had a letter demanding the ammount or my credit rating will be affected.
I am sorry to see you are having problems
I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators