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john46
Distinguished Sage

on ‎16-07-2012 23h46

382 Views
Message 11 of 13

Re: Billing Problem

hi i would suggest you wait for the forum mod team as they have a good reputation in resolving your type of problem as posted they can take up to 3 working days to reply to you but will take personal ownership
of the problem until it is resolved and keep you informed of progress by email or phone
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tc169
Beginner

on ‎12-05-2013 13h04

181 Views
Message 12 of 13

Re: Billing Problem

Hi,

 

Im very glad to read someone else is having the exact same problem as me. I know this an old thread but did you have any luck sorting out your problem?

I am so stressed out sorting out my issue. I have spoken to so many people at bt who have told me something then not  followed through. I have been chasing a  final bill for 2 months after asking for it 5 times and just received it. Literally the day after i had a letter demanding the ammount or my credit rating will be affected.

 

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john46
Distinguished Sage

on ‎12-05-2013 15h56

170 Views
Message 13 of 13

Re: Billing Problem

 

Hi tc169

 

I am sorry to see you are having problems

 


I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951

 


They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress

 


They are a UK based BT specialist team who have a good record at getting problems solved

 


This is a customer to customer self help forum the only BT presence here are the forum moderators

 

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