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Morgan46
Beginner
242 Views
Message 1 of 4

Billing and service

I am not sure if this is the correct place 

but I am having a serious problem 

I need the details of who to send a summons to at bt

as I have no alternative other than go to court as there customer services doesn't even know what a deadlock letter is 

 

***EDITED***

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3 REPLIES 3
Webby
Distinguished Sage
236 Views
Message 2 of 4

Re: Billing and service

Please remove your personal contact details. This is a public forum.
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’
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DanielS
Moderator
Moderator
214 Views
Message 3 of 4

Re: Billing and service

Hi @Morgan46,

 

I'm sorry you're experiencing problems getting your complaint resolved.

 

You can raise a complaint by following the steps at the following page: Help with a Complaint

 

On the same page you will see our Customer Complaints Code of Practice. It will tell you how we will handle your complaint and what you can do if you aren't happy.

 

Thanks

 

DanielS

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Ectophile
Distinguished Guru
172 Views
Message 4 of 4

Re: Billing and service

British Telecommunications plc
Registered Office 81 Newgate Street London EC1A 7AJ.

 

But you might be better off with the Teleccomunications Ombudsman first.

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