Billing continued despite cancelling contract

[Bodiddly1]

Hi i hope somebody can assist. 

I cancelled my mobile contract and was out of contract from 30th October. I still have the final text message response from BT including reference number.

Yesterday i received a bill through the post for the monthly charge & have received an email this morning with the same.

Can anybody advise me how i can resolve this issue, hopefully without an hour spent on the phone to BT ?!

[CJT80]

@Bodiddly1 

Looks like a phone call: 

How to change or cancel a BT phone, TV or broadband package | BT Help

From a landline: 0800 389 8414
From outside the UK: +44 150 174 7714

Monday to Friday 8am to 9pm
Saturday 8am to 8pm
Sunday 9am to 6pm

[Bodiddly1 · Accepted solution]

Rang them and despite the contract ending 30th October, as they also confirmed. Another payment was taken and an attempt was made to take another one a few days ago.

Apparently despite receiving a STAC code and the text stating i was out of contract from 30th Oct. I should also have contacted BT to cancel the contract ?!

Anyway, spoke to a lovely lady at BT yesterday and contract now cancelled & i am being refunded the months payment that was taken 👍