Having phoned BT last month regarding my Bill as I was charged for paper billing and no direct debit even though when I signed up in JUNE I specified paperless billing and my DD had also been setup,was told last month it was all sorted as it was BT's mistake and I WOULD get a £2 refund.
Low and behold NO REFUND and been charged an extra £1.50 for paper billing??????
Since joining BT it has been one nightmare after another promises made NONE kept,what a terrible company.
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Thanks was going to phone them again but it is pointless as they just tell you anything.
My first 4 bills were fine charging the correct amount,last month I was charged £2 for no DD phoned BT and told it was there mistake and I WOULD BE REFUNDED instead iv'e been charged an extra £1.50 for paper billing now?
I set up all this in June and my first 4 payments were fine now suddenly i'm getting these extra charges.
Every month my account has problems of some kind or another the month before I was emailed I was about to be charged for going over my BB usage even though i'm UNLIMITED.
BT is a nightmare.