Billing

[peterukw1]

Cant access bill on pc all I get is "Service Unavailable. The service is temporarily unavailable. Please try again later."

[JohnC2]

Hi @peterukw1, welcome to the forum and thanks for your post. Sorry that you can't access your bill on the PC.

Are you able to access the bill ok on the MyBT app?

Cheers

John

[peterukw1]

Yes, it's fine on the my bt app but not on my pc using Firefox

[JohnC2]

Hi @peterukw1, thanks for checking that for me. Please can you clear your cookies and cache and also is it possible to test using a different internet browser to see if that works?

Cheers

John

[peterukw1]

Yes, I tried Microsoft Edge and it worked fine but I use Firefox

[JohnC2]

Hi @peterukw1, cheers for trying that and posting back. The MyBT is working ok. Have you cleared your cookies and cache on Firefox as old cookies could be the cause of the problem.

cheers

John