I've experienced significant problems with email and broadband over the last couple of months.
When I got an email on Friday to tell that my new bill was ready to view online I followed the link. " Sorry this service is currently not available as we are carrying out planned improvements to the service". OK that happens. So I try again today. Still the same message.
I'm beginning to doubt the whole BT package.
Solved! Go to Solution.
I did. And was told that the issue was that yet again my account was locked because of problems with the BT server forgetting my password. Quite why this then produced the message about the Bill not being available due to ongoing improvements will remain a mystery. All in all does nothing to improve my faith or confidence in BT
Thanks for posting back!
Sorry for the problems you're having logging in to view your bills online. Send us over your details and we will give you a hand with this from here.
Click on my username here >> RobbieMac << and you'll see our contact link on the left hand side underneath my profile picture.
Hi Robbie, The problem is resolved, for now. The issue was that, once again, the BT server had forgotten my password and therfore locked me out. Through Live Chat that has been reactivated and I can access my Bill.