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Algimantasl87
Beginner
192 Views
Message 1 of 3

Billing

Moved to different broadband provider on 24th Oct. But BT still keeps billing me. Contacted bt last month online chat and they said they can see my final bill is generated and I will get refund. Yesterday received new bill for the next month , and there is no refund, just the same bill I get every month.
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2 REPLIES 2
Keith_Beddoe
Distinguished Sage
Distinguished Sage
185 Views
Message 2 of 3

Re: Billing

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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JohnC2
Moderator
Moderator
174 Views
Message 3 of 3

Re: Billing

Hi @Algimantasl87 Sorry that you are still being billed for service after you have left.

 

We will be happy to help fix this for you if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

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