Billion 8800NL failing setup

[colinb4987]

My old Openreach box stopped receiving DSL signal (light not on), so having verified it was not the cable, I got a Billion 8800NL to replace it. Currently I've not tied setting it to modem only, as I want to get it correctly set up first.

The problem I am having is that I cannot get it to connect to Infinity.

DSL light is on and solid green

I get into Easy Sign On screen without issue

Select DSL, PTM(VDSL), and PPPoE options

I have tried several different username/password combos:
bthomehub@btbroadband.com with no password
Above, with btinternet as password
bthomehub@btinternet.com with no password
Above, with btinternet as password

No other settings changed.

All the above result in "FAIL! WAN Setting is not successful, you can do this procedure again"

Does anyone have a suggestion as to what might be going wrong?

[imjolly]

if it was the openreach modem that no longer works then you need the router set up on modem/router mode and the rj11 cable connected from wall socket to dsl connection on hub

[licquorice]

Username is homehub@btbroadband.com and password BT (if router insists on one). Is there an option to set VLAN, if so set it to 101.

[colinb4987]

Thanks both. Cable set up as imjolly suggests, replacement is by default modem/router configuration.

Vlan confirmed set to 101. Changed username to your suggestion licquorice.

No dice just applying those settings, nor on reboot

[imjolly]

did this guide come with router  http://support.billion.com/_Internet/qsg/BiPAC-8800NL-QSGEN.pdf

[licquorice]

Bit of a long shot, change authentication method from auto to Chap and see if that works.

[colinb4987]

@imjolly Yes, the guide did come with it, and has been followed. Several times in fact!

@licquorice Thanks, sadly no difference - I still get a big red FAIL at the end of setup

[licquorice]

I'm afraid I'm out of ideas then. You could try setting it up in bridge mode and let the hub deal with the PPP session and see if that works. 

[colinb4987]

Thanks for your help. How do I set it to bridge node?

One other piece of info I've just stumbled across - WAN status page shows pppoa0 stats as connecting; ppp1.1 as Unconfigured; this despite having ppp1.1 as Selected Default Gateway interface and DNS server interface.

[colinb4987]

Just tried setting it to Bridging mode. Still fails