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Distinguished Sage
Distinguished Sage
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Message 21 of 26

Re: Billion 8800NL failing setup

starting from the basic does the phone work ok and then progressing from there appears best approach



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Distinguished Sage
Distinguished Sage
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Message 22 of 26

Re: Billion 8800NL failing setup


@colinb4987 wrote:
Thanks, I'll pick one up tomorrow and test.

Someone on the Billion forums suggested it looks like I'm not receiving a VDSL signal at all, but am getting an ADSL - which is totally wrong for a previously working Infinity subscription.



As mentioned in message 11 Smiley Wink

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Sage
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Message 23 of 26

Re: Billion 8800NL failing setup


@colinb4987 wrote:

@pippincp Thank you. I am trying to get it to PPPoE. Which settings would you like to see?

Navigate to this page in the billion GUI

 

2017-11-04 12_55_11-bipac 8800nl user manual.pdf - Adobe Acrobat Reader DC.png

 

Click on edit and post a screenshot of the next page.

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Beginner
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Message 24 of 26

Re: Billion 8800NL failing setup


@licquorice wrote:

@colinb4987 wrote:
Thanks, I'll pick one up tomorrow and test.

Someone on the Billion forums suggested it looks like I'm not receiving a VDSL signal at all, but am getting an ADSL - which is totally wrong for a previously working Infinity subscription.



As mentioned in message 11 Smiley Wink


Partially! Difference is post 11 was, to paraphrase, "your box is trying to establish an ADSL connection" (implying an issue at my end, while BIllion Forum implication is that my premises is receiving only an ADSL connection rather than a VDSL connection, so it's an issue on OpenReach's side.

 

To wrap up though, I had the OpenReach engineer round this morning; confirmed that someone had completely messed up our connection in the cabinet ("It wasn't even mapped!"). He did whatever he needed to in the cabinet, and I have full service back - on the original OpenReach modem, and on the new Billion.

 

Thanks all for your help

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Distinguished Sage
Distinguished Sage
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Message 25 of 26

Re: Billion 8800NL failing setup


@colinb4987 wrote:

@licquorice wrote:

@colinb4987 wrote:
Thanks, I'll pick one up tomorrow and test.

Someone on the Billion forums suggested it looks like I'm not receiving a VDSL signal at all, but am getting an ADSL - which is totally wrong for a previously working Infinity subscription.



As mentioned in message 11 Smiley Wink


Partially! Difference is post 11 was, to paraphrase, "your box is trying to establish an ADSL connection" (implying an issue at my end, while BIllion Forum implication is that my premises is receiving only an ADSL connection rather than a VDSL connection, so it's an issue on OpenReach's side.

 

To wrap up though, I had the OpenReach engineer round this morning; confirmed that someone had completely messed up our connection in the cabinet ("It wasn't even mapped!"). He did whatever he needed to in the cabinet, and I have full service back - on the original OpenReach modem, and on the new Billion.

 

Thanks all for your help


Sorry, perhaps I should have been explicit, I was actually implying that the problem was with the signal you were receiving rather than a problem your end.

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Beginner
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Message 26 of 26

Re: Billion 8800NL failing setup

No need to apologise! I'm grateful you took the time to look at my issue and give some steers.

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