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kkkk
Aspiring Expert
2,896 Views
Message 1 of 11

Bills say I have Unlimited evening calls

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The front page of my bill says Unlimited evening and weekend calls.

 

I only signed up to free weekend calls, has there been a free upgrade?

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10 REPLIES 10
NeilO
Moderator
Moderator
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Message 2 of 11

Re: Bills say I have Unlimited evening calls

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@kkkk not that I am aware of, what does it say beside your calling plan? This is normally itemised on page 3 of the bill.

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kkkk
Aspiring Expert
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Message 3 of 11

Re: Bills say I have Unlimited evening calls

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This is what is written in my package. This is why I find it strange as its conflicting.

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NeilO
Moderator
Moderator
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Message 4 of 11

Re: Bills say I have Unlimited evening calls

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@kkkk That is strange, was it the same on your previous bill?

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kkkk
Aspiring Expert
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Message 5 of 11

Re: Bills say I have Unlimited evening calls

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Yes, same on both bills.

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NeilO
Moderator
Moderator
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Message 6 of 11

Re: Bills say I have Unlimited evening calls

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@kkkk I'd go with whats on page 3 of the bill and say you're on the Unlimited Weekend calling plan but we'd like to take a look from our side. Please can use the 'click here to contact the mods' link in my forum profile to send in your details. You can find the link by clicking on my username.

Thanks

Neil

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kkkk
Aspiring Expert
2,861 Views
Message 7 of 11

Re: Bills say I have Unlimited evening calls

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Ok, I've filled in the details for you to take a look. Thanks.

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XRaySpeX
Recognised Expert
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Message 8 of 11

Re: Bills say I have Unlimited evening calls

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Have you actually tested whether you are charged for a weekday evening call?

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kkkk
Aspiring Expert
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Message 9 of 11

Re: Bills say I have Unlimited evening calls

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Hello, I believe you just tried to call, can you call again now please, hands were covered in paint!!
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kkkk
Aspiring Expert
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Message 10 of 11

Re: Bills say I have Unlimited evening calls

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The issue is being looked in to, it appears to be an error in the standard script of bills issued..

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