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Distinguished Guru
2,353 Views
Message 11 of 40

Re: Blackberry Bold and Home Hub 3 WiFi problems

Hmm, what happens if you turn off smart wifi on the hub

(simply manually select a wireless channel and it will be turned off)

 

Failing that also try turning WPS off.

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Sageman
Contributor
2,344 Views
Message 12 of 40

Re: Blackberry Bold and Home Hub 3 WiFi problems

I can get it to work with no security or wep but not with WPA Personal.

 

Thanks

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Distinguished Guru
2,339 Views
Message 13 of 40

Re: Blackberry Bold and Home Hub 3 WiFi problems

I can only say it must be something to do with Blackberry/your phone

 

Have you tried what was advised on message #5 on this link (I know it's for the curve but will it help you?) - http://forums.crackberry.com/blackberry-curve-85xx-f143/help-my-blackberry-curve-my-new-broadband-ho...

 

Also, try changing from WPA&WPA2 to just WPA2, any joy?

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Sageman
Contributor
2,332 Views
Message 14 of 40

Re: Blackberry Bold and Home Hub 3 WiFi problems

I have connected this phone to a dozen different wireless networks including numerous BT networks that do not use the Home Hub with no problems what so ever. The problem is the Home Hub because I can ping from my phone and the packets go but nothing comes back. I have been told by the last customer adviser that I spoke to that this is a known problem but the previous two advisers where totally oblivious to the problem.

 

All I really want is for some one at BT to let me know if there is a problem and I will buy a router myself. The problem is speak to ten advisers and everyone of them will tell you something different.

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Distinguished Guru
2,328 Views
Message 15 of 40

Re: Blackberry Bold and Home Hub 3 WiFi problems

Try the forum mods instead of the call centre

 

Use this contact form - http://bt.custhelp.com/app/contact_email/c/4951

 

They should be able to find out what is happening, allow 72 hours for a reply

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Sageman
Contributor
2,323 Views
Message 16 of 40

Re: Blackberry Bold and Home Hub 3 WiFi problems

I have contacted the forum mods via the link. Thanks.
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sicknote00
Aspiring Expert
2,312 Views
Message 17 of 40

Re: Blackberry Bold and Home Hub 3 WiFi problems

If you are using a wireless access point or router that is enabled with Wi-Fi Protected Setup, you can connect to the Wi-Fi  network using the PIN method.

  1. On the Home screen, click the Manage Connections icon.
  2. Click Set Up Wi-Fi Network.
  3. Click Scan for Networks.
  4. Click the access point or router that is enabled with Wi-Fi Protected Setup.
  5. In the dialog box that appears, click Next. Your BlackBerry® device creates and displays a PIN.
  6. On your access point or router administration screen, type the PIN.
  7. When you are prompted to save a profile for the Wi-Fi network, click Next so that your device connects to the Wi-Fi network automatically next time.
  8. Click Next.
  9. On the Wi-Fi Setup Complete screen, perform any of the following actions:
    • To change the order of your Wi-Fi profiles, click Prioritize Wi-Fi Profiles.
    • To complete the Wi-Fi connection setup, click Finish.
To change your Wi-Fi network options later, on the Home screen, click the Manage Connections icon. Click Wi-Fi Options.

Q. There is smoke coming out of my open reach box... so can I have a new one.
A. Sorry sir, The fault is showing at the exchange so your box should be ok.
BRING BACK UK CALL CENTRES!!!!!
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Sageman
Contributor
2,306 Views
Message 18 of 40

Re: Blackberry Bold and Home Hub 3 WiFi problems

I have followed your instructions but when you go into the routers admin there is no where to enter the pin number created by the phone. I should havve probably said I'm using the HH3.

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Distinguished Guru
2,302 Views
Message 19 of 40

Re: Blackberry Bold and Home Hub 3 WiFi problems


@sicknote00 wrote:

If you are using a wireless access point or router that is enabled with Wi-Fi Protected Setup, you can connect to the Wi-Fi  network using the PIN method.

  1. On the Home screen, click the Manage Connections icon.
  2. Click Set Up Wi-Fi Network.
  3. Click Scan for Networks.
  4. Click the access point or router that is enabled with Wi-Fi Protected Setup.
  5. In the dialog box that appears, click Next. Your BlackBerry® device creates and displays a PIN.

At this point (taken from message #5 on the above link I gave) -

"don't click next but press cancel. Should bring you to another screen. If you have a password, it should bring up wifi security where you can enter your password, then click connect".


I'm not sure if the above will help, got to be truthful, I've now ran out of suggestionsSmiley Sad

 

 

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sicknote00
Aspiring Expert
2,299 Views
Message 20 of 40

Re: Blackberry Bold and Home Hub 3 WiFi problems

To manually add a Wi-Fi network, complete the following steps:

Click Set Up Wi-Fi.
Click Next.
Click Manually Add Network.
Type the network name or service set identifier (SSID).
Click Add.
From the Security Type menu, select the security type for the Wi-Fi network.
Specify the required security credentials.
Click Connect to manually add and connect to a Wi-Fi network.

Q. There is smoke coming out of my open reach box... so can I have a new one.
A. Sorry sir, The fault is showing at the exchange so your box should be ok.
BRING BACK UK CALL CENTRES!!!!!
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