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normanmclean
Contributor
2,389 Views
Message 1 of 4

Block 118 Calls

I was looking at my Dementia suffering Dad's phone bill at the weekend and I was shocked to see he was charged £17 for a call to a 118 number.

 

I know there will doubtless warnings before being connected about charges but he will not take in even the most obvious information at times. To avoid this happening again is there any way you can block these numbers from being dialed?

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3 REPLIES 3
Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: Block 118 Calls

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Telecom89
Recognised Expert
2,353 Views
Message 3 of 4

Re: Block 118 Calls

Might be worth looking at the following on his behalf as well:

 

https://bt.custhelp.com/app/contact_email/c/5526

and

http://www.bt.com/includingyou/redesign2012/assets/downloads/ProtectedServicesScheme.pdf

 

Can I also recommend you do a forum search for 'dementia' as you may be able to get a refund for him and you might find some helpful information.

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normanmclean
Contributor
2,320 Views
Message 4 of 4

Re: Block 118 Calls

Pleased to say that after emailling 118118 they have offered to refund most of the charge from that call, nice one moustachioed men!

 

Apparently they can also block that number from dad's landline too if I send them proof of his ID and a letter with his medical condition on it.

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