brewer
Beginner
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Blocked E-Mail

Hi

 

I have a problem receiving E-mail from one specific xxxx.btinternet address into one of my sub accounts. E-mails can be sent to them but cannot be received. The blocked addresses list on the BT service indicates no blocked addresses.  The sender does get a failure message back suggesting the Final Recipient is a xxx.hotmail.com address  instead of xxx.btinternet.com as intended. The actual name is the same. The Action: is shown as Relayed and the Status as 2.0.0

 

Other E-Mail to and from these 2 addresses works fine.

 

BT Help have been pretty useless to date although there is a complaint still outstanding.

 

Any ideas?

 

Thanks

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