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2infinityandbeyond
Contributor
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Message 1 of 12

Both Neighbours can get infinity but i can't! Possible database error?

Hi There

 

We have recently installed a new line into a business unit on an industrial estate. We were confident that we could get infinity on it as before placing the order i used both neighbours phone numbers to check what was available and both could get it.

 

In fact everyone else on the industrial estate can get it other than us! Could this possibly be an error on the BT database? It doesn't help that the addresses are all 'company name' rather than build number which maybe where the issue has come from?

 

Our new line number: 01327 ******* (3 Low March, Daventry) BT Says NO infinity

 

Neighbour1 01327 3**** (4 Low March, Daventry, ) BT Says YES to infinity

Neighbour2 01327 8**** (2 Low March, Daventry, ) BT Says YES to infinity

 

As far as i can tell from the BT manholes and cut marks in the road the lines all come from the same place.

 

Please could a mod have a look and hopefully resolve?

 

Many thanks

 

Colin

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11 REPLIES 11
siteguru
Expert
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Message 2 of 12

Re: Both Neighbours can get infinity but i can't! Possible database error?

Please edit your post to remove personal information.

 

I'm sure your neighbours are delighted you have posted their phone numbers and addresses on a publicly-accessible internet forum!

Thanks
Ian
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2infinityandbeyond
Contributor
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Message 3 of 12

Re: Both Neighbours can get infinity but i can't! Possible database error?

Hi Ian

 

They are businesses on an industrial estate - their information is already in the public domain. In fact im sure they both pay a fair amount of money each year in advertising their phone numbers and addresses to gain new customers.

 

Ian - how would you suggest i get the issue i describe resolved with BT?

 

Thanks

 

Colin

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gg30340
Distinguished Sage
Distinguished Sage
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Message 4 of 12

Re: Both Neighbours can get infinity but i can't! Possible database error?

If you are a business you would be better posting on the BT business forum where you may get help to your problem.

 

http://business.forums.bt.com/

fundog67
Contributor
847 Views
Message 5 of 12

Re: Both Neighbours can get infinity but i can't! Possible database error?

The speeds you would get from infinty would be only slightly better than your available ADSL speed, why pay the extra money for a couple more meg download ? granted your upload speed is better..

 

Personnally i would stick with the adsl,, did you check your cabinet before you got the new line ? your line is from cabinet 1 no fibre there lines are from cabinet 14..

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2infinityandbeyond
Contributor
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Message 6 of 12

Re: Both Neighbours can get infinity but i can't! Possible database error?

Hi fundog67

 

Thanks for your reply. I am desperate for the upstream as we have serveral vpn's. I couldn't check beforehand as the building had no previous lines. Is there any way of changing this, i dont care if we loose the phone number or have to pay for installation again?

 

Thanks

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legitimise_sailing
Distinguished Expert
839 Views
Message 7 of 12

Re: Both Neighbours can get infinity but i can't! Possible database error?

You are just waiting for the BT database to be updated. You should post in the Business forums as previously advised and the Mods there will help prioritise the update.
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fundog67
Contributor
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Message 8 of 12

Re: Both Neighbours can get infinity but i can't! Possible database error?


@legitimise_sailing wrote:
You are just waiting for the BT database to be updated. You should post in the Business forums as previously advised and the Mods there will help prioritise the update.

Dont know he is on a different cabinet so he would need to know if it is just full or even in the rollout, Like legitimise says, post in the buisness forum section the mods there will help you out more..

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legitimise_sailing
Distinguished Expert
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Message 9 of 12

Re: Both Neighbours can get infinity but i can't! Possible database error?

Same cabinet - 1
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fundog67
Contributor
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Message 10 of 12

Re: Both Neighbours can get infinity but i can't! Possible database error?

Yeah he is on cabinet 1 but his neighbours are on 14 ? so he will need to know if cabinet 1 is in the plans..

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