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Message 1 of 31

Brand new Smarthub 2 will not accept default password

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I there any workaround for this problem. I tried twice on my mobile and once on my tablet - all three times I get the password error message. The hub connects perfectly with ethernet, but the wifi side is effectively denied to me. Think I'll send it back as I fear that it will also not play nicely with my Sky Q box

Graham
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Message 2 of 31

Re: Brand new Smarthub 2 will not accept default password

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factory reset hu by pressing recessed button on back and hold for 20/30 secs until lights flash then try correct password


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Message 3 of 31

Re: Brand new Smarthub 2 will not accept default password

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Make sure you are using the wireless password and not the Admin password.
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Message 4 of 31

Re: Brand new Smarthub 2 will not accept default password

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Definitely sing the correct password - but thanks.
Graham
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Message 5 of 31

Re: Brand new Smarthub 2 will not accept default password

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Definitely sing the correct password - but thanks.

Graham
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Message 6 of 31

Re: Brand new Smarthub 2 will not accept default password

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Thanks I will give that a go and will report back. Meanwhile I've reverted to my old Home Hub which has never given me any problems.
Graham
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Message 7 of 31

Re: Brand new Smarthub 2 will not accept default password

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So the factory reset worked!   Brilliant - even the Sky Q box connected.  You can hear a 'but' here!  Wouldn't connect to my Alexa devices.  Said it couldn't connect to a public network....?

I shall start a new topic as this one is now fixed - very many thanks for the help

Graham
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Message 8 of 31

Re: Brand new Smarthub 2 will not accept default password

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the public/private network is set normally in windows nothing to do with hub



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Message 9 of 31

Re: Brand new Smarthub 2 will not accept default password

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It might be worth factory resetting your Alexa devices and try connecting them again to your Smarthub.

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Message 10 of 31

Re: Brand new Smarthub 2 will not accept default password

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I had a lot of faffing about getting the danged things to connect with my HH5 - I really don't want to go on a voyage of discovery again with Alexa. I'll see what comes up from my question, but thanks for the suggestion.  I'll keep it in mind.

Graham
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