both devices are the same, same IOS, same version of the mail app, same settings... hence why I'm here asking for the account to be checked, the only difference I see is 1 is gifted 1 isn't
Well as you obviously think I am wrong and you are correct I'll leave you to it.
Apple mail is the default app.. same on both devices 1 as BIN 1 has TRASH..
So what? Why does it matter what it is called? What are they both called in webmail?
both in webmail is TRASH, however on both her ipad and iphone its BIN, and the missing email issue is the same over both devices.
however on mine its TRASH on both devices.. hardware, software versions are the same, same application. hence.. back to differences of the email accounts or where they are hosted.
Your quick search beings up a 4 month ago post.
Yes seen that, as I said one is TRASH and one is BIN and both devices are in the same region.
hence requesting someone from BT picks this up and moves the account back into my control where I can cross it that difference off.
I've given given you a thumbs up - your link did put me on a trail of thought.
The iphone language settings were slightly different between the devices, the working one was set english, the non-working was set to english-uk, when changing this it also changes the bin from TRASH to BIN.
I've set the English-uk device to just English and the BIN as returned to TRASH in line with the web GUI, I'll test this and see how it goes, it looks like the account is on the move also, so we'll see what transpires.
What difference does the time of the post make! It was pointing out what we have told you. It is an Apple problem and it has nothing what so ever to do with who administers the account but as you are obviously obsessing on what a folder is called that doesn't really matter.
Even although all the folders on the account are named exactly as they should be on the BT email servers and listed within the system as belonging to your BT Broadband account and are therefore correct at the BT end and it is only when the account is set up on an Apple device that the Trash folder changes name hopefully the moderators will be able to move the account back under your control and you can see if it helps.
A quicker check would be to set up a different email app to see what it calls the folder but that might be too easy.
Post crossed with your post. At last, is that an admission that it is an Apple problem and nothing to do with BT or who administers the account, because if it is not it should be.
It was pointed out in message 17 about things being exactly the same on each device and you stated they were!.