wow.. "no knowledge.." you really need to start drinking tea and perhaps get some air.
I've been able to get what I needed and thank you for your input.
So are you saying you do have knowledge of the BT email system because if you do you are certainly hiding it well.
I'm glad I was able to get this sorted for you. We had to remove the friends and family aspect which meant you were then able to claim the address. Thanks for letting me know it's all resolved.