I have been with Bt for many years and I asked for a free up grade I am on Unltd b/band package and have had the router hub 3 for the last 4 years + and not sure why the will not upgrade me for free
I have stared to look round for asimmlar pacage and will need to look as money is not easy comming these days and with all the showing of Jan sales ?
If you are renewing your contract then you can get a new hub just pay the £6.95(I think) postage if not renewing then you will only get a new hub if there is a problem with your existing hub
If there is nothing wrong with your present homehub and it is doing everything you want it to do without problems I would be wary of upgrading. Have a look through the forums for problems with the homehub 4 & 5.
The only real "advantage" with the HH4 and 5 is they use AC technology and are dualband.
There is no point in going for a HH5 if you do not have Infinity. The HH4 does the same job but does not have the built in VDSL modem which the HH5 has for Infinity use.
If you re-contract you will probably be offered a HH4 for the cost of postage but if you don't re-contract they will only sell you one and in my opinion you could probably get a better third party router cheaper.
well if you take out contract the have recovered the cost of the hub in
I have had issues since dec 2013 and took 4 calls to get resolved and then only got like for like hub
if your hub was faulty then they would just replace like for like not new for old
well if faultu hub and the send like for like it means that will becomes faulty as well then why not just upgrade the customer and this way get loyal customer who want look any where to got got oyther year or so
got to use up the old hubs somewhere and where better than to replace faulty hubs with same hub - until old hubs are finished then on to next hub version
the new hubs are what new customers receive. this is no different to other companies where the new updated product is given to new customers. an example is there is a new sky tv box with wifi built in free to new customers but not existing customers
you can get a new hh5 when you renew your contract for the cost of the postage