@JustBlaise wrote:
I ordered the Fibre 1 and about the phone I dont know as I dont have one. I only took got the landline as it was part of the package.
Well unless you have dial tone on your phone line, broadband is never going to work. A cheap (less than £10) wired phone is an essential fault finding tool, even if you do not use it to make calls, apart from an emergency.
Did you move from another provider. if so, which one?
You should have been issued with a phone number, so it may be worth checking to see if there is a shortage of connections in the fibre cabinet, as that could be the reason for the delay.
Enter your phone number into this form and display the results here, but edit out your phone number before you post the results.
https://www.broadbandchecker.btwholesale.com/#/ADSL
