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Aspiring Contributor
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Message 1 of 22

Broadband Capped?

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My Stepdaughter who lives near Newcastle (I live in Leeds and been housesitting for 2 weeks)  is experiencing slow broadband,this time last year she was getting about 4mb

downloads - she is now getting 0.5mb all the time,if I restatr,reset or hard reset the

Homehub2 it doesnt retrain,resync, up the speed no matter how long I wait (well over a week),

also the download is 05.mb and the upload speed is 0.9mb.

I pulled everything out apart from the Hub but it made no difference.

Do you think there is a permanent cap on theline?

She has spoken to BT several times and being non-technical she thinks she is being

given the runaround.

When I was there at Xmas I checked all the Filters and they were fine but his time one was missing

which I replaced - could this be why there is a cap?

 

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Guru
Guru
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Message 2 of 22

Re: Broadband Capped?

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Hi ormski9,

 

1) can you please post the adsl line statistics from the home hub/router:

 

http://192.168.1.254 for home hub

http://192.168.0.1 for netgear

 

 2) Are you connected to the master socket or test socket?

 3) Have you tried a quite line test (done from mainsocket) by dialling 17070 option 2 from landline. Should be quite but dull hum normal for cordless phones.

 

4) can you please post a full BT Speedtest (not beta version) http://speedtester.bt.com

 

cheers,

James


jac_95 | BT.com Help Site | BT Service Status
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Aspiring Contributor
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Message 3 of 22

Re: Broadband Capped?

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Hi James

Thank you for your quick response.

No can do I`m now back in Leeds,so i will have to get my step grandson to try and

do this,it was more of a retorical question anyway and it may be a moot point

as she is getting BT Infinity installed in a couple of weeks wich I hope will iron all the problems

out - - - hopefully.

Norm

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Distinguished Sage
Distinguished Sage
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Message 4 of 22

Re: Broadband Capped?

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if you provide the information requested bu jac_95 but in the meantime you need to stop resetting the router as that is making your conenction worse.  the more the connection is reset the more the exchnage sees your line as having problems which results in high noise margin and low conenction speed and eventually a banded profile until your line is stable



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Aspiring Contributor
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Message 5 of 22

Re: Broadband Capped?

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OK Thanks for that,will see if I can organise from my end.

I havent reset the Hub for over a week now.

Norm

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Distinguished Sage
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Message 6 of 22

Re: Broadband Capped?

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post back any time there is always someone around to help
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Aspiring Contributor
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Message 7 of 22

Re: Broadband Capped?

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Hi Guys
Got my step grandson to interrogate the Hub,
have to forgive me for the uptime he had to reset
to factory defualts - the Hub wouldnt accept the password
I put on last week,weird.
I couldnt get the image uploaded so here is a reprint of what I got.
Also the speed says 3mb down and 1 mb up
all the time I was there it was 05.mb down and 0.9 up.!!

 

ADSL line status

Line state          Connected
Connection time     0.0 days, 0:0:4:48
Downstream          3,097 Kbps
Upstream            1,192 Kbps


ADSL Settings


VPI/VCI                    0/38
Type                       PPPoA
Modulation                 ITU-T G.992.5
Latency type               Interleaved
Noise margin (Down/Up)     15.3db/5.8db
Line attenuation (Down/Up) 43.5db/26.9db
Output power (down/up)     0.0 dbm/ 12.8 dbm
Norm.

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Distinguished Sage
Distinguished Sage
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Message 8 of 22

Re: Broadband Capped?

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ia there any chance you could get the rest of the stats which are at the bottom which show all the errors?  can you also run btspeedtester not beta and post the results please.



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Distinguished Sage
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Message 9 of 22

Re: Broadband Capped?

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Hi Welcome to the forums

Here are some help pages done by CL Keith http://forumhelp.dyndns.org/speed/Speed.html


also post your full hub stats by entering 192.168.1.254 into your web browser address bar and navigate to adsl or use a-z, if netgear enter 192.168.0.1

Can you also post the full results from BT Speedtest speedtester.bt.com

Have you tried connecting to the test socket at the rear of the master socket  Test Socket.jpg

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal


This is a customer to customer self help forum the only BT presence here are the forum moderators

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Distinguished Sage
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Message 10 of 22

Re: Broadband Capped?

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it is important that you please stop doing any restarts of the hub as that is causing you problems your noise margin is high now and this is lowering your connection speed once you can get 3day + stable connection we can then help you to get your noise margin reset