They dont have a BT master socket just an alumiium
faceplate that was in the house when they moved in.
I will try and get my stepgrandson to redo hub test and get
the rest of the info and a BT Speedtest also.
are there other sockets in other rooms? is the one you are conencted to the first socket in your home where the BT wires enter from outside?
Yes the metal plate is the main incomer for BT but there are
3 extension sockets routed round the outside of the house
but I dont know who installed them.
it may help your connection if you could check to see if the bellwire is conencted to terminal 3 and if so remove it from master and allextension sockets as it is known to cause noise problems on your line see here
I took the metal plate off last year when I was housesitting and the bellwire is connected,
so I did my own fix I bought some doublers and removed the relevant connecting wires
I also repeated this round the house so each box had the bellwires removed,the
speed went from a constant 1.2mb/1.7mb to 3.5mb/4.4mb.
Hi this is a full printout of original image,
I am still trying to get step grandson to do Bt speedtester
output image but irs always manana with him.
Sorry for the long delay,my step grandson
was suppose to email the hub readout on Friday
when i spoke to him he said he had to reset the hub again,
I said this is ridiculous as it needs 3 days + to get up to speed.
Anyway long story short his mother is going to get Infinty
installed so I guess all this will be moot.
Thanks for help and quick replies you are true stars.
You can close this thread off,thanks for the help
I may be back!!!