My Stepdaughter who lives near Newcastle (I live in Leeds and been housesitting for 2 weeks) is experiencing slow broadband,this time last year she was getting about 4mb
downloads - she is now getting 0.5mb all the time,if I restatr,reset or hard reset the
Homehub2 it doesnt retrain,resync, up the speed no matter how long I wait (well over a week),
also the download is 05.mb and the upload speed is 0.9mb.
I pulled everything out apart from the Hub but it made no difference.
Do you think there is a permanent cap on theline?
She has spoken to BT several times and being non-technical she thinks she is being
given the runaround.
When I was there at Xmas I checked all the Filters and they were fine but his time one was missing
which I replaced - could this be why there is a cap?
Solved! Go to Solution.
1) can you please post the adsl line statistics from the home hub/router:
http://192.168.1.254 for home hub
http://192.168.0.1 for netgear
2) Are you connected to the master socket or test socket?
3) Have you tried a quite line test (done from mainsocket) by dialling 17070 option 2 from landline. Should be quite but dull hum normal for cordless phones.
4) can you please post a full BT Speedtest (not beta version) http://speedtester.bt.com
Thank you for your quick response.
No can do I`m now back in Leeds,so i will have to get my step grandson to try and
do this,it was more of a retorical question anyway and it may be a moot point
as she is getting BT Infinity installed in a couple of weeks wich I hope will iron all the problems
out - - - hopefully.
if you provide the information requested bu jac_95 but in the meantime you need to stop resetting the router as that is making your conenction worse. the more the connection is reset the more the exchnage sees your line as having problems which results in high noise margin and low conenction speed and eventually a banded profile until your line is stable
OK Thanks for that,will see if I can organise from my end.
I havent reset the Hub for over a week now.
Got my step grandson to interrogate the Hub,
have to forgive me for the uptime he had to reset
to factory defualts - the Hub wouldnt accept the password
I put on last week,weird.
I couldnt get the image uploaded so here is a reprint of what I got.
Also the speed says 3mb down and 1 mb up
all the time I was there it was 05.mb down and 0.9 up.!!
ADSL line status
Line state Connected
Connection time 0.0 days, 0:0:4:48
Downstream 3,097 Kbps
Upstream 1,192 Kbps
Modulation ITU-T G.992.5
Latency type Interleaved
Noise margin (Down/Up) 15.3db/5.8db
Line attenuation (Down/Up) 43.5db/26.9db
Output power (down/up) 0.0 dbm/ 12.8 dbm
ia there any chance you could get the rest of the stats which are at the bottom which show all the errors? can you also run btspeedtester not beta and post the results please.
Hi Welcome to the forums
Here are some help pages done by CL Keith http://forumhelp.dyndns.org/speed/Speed.html
also post your full hub stats by entering 192.168.1.254 into your web browser address bar and navigate to adsl or use a-z, if netgear enter 192.168.0.1
Can you also post the full results from BT Speedtest speedtester.bt.com
Have you tried connecting to the test socket at the rear of the master socket
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
This is a customer to customer self help forum the only BT presence here are the forum moderators