Hi,
Story,
About 2 months ago BT starting working in our village to enable Infinity, they were working on the boxes for about a week, during this time they caused 8 houses (my lines as well) to lose all connection for 10 days, no dial tone and no broadband.
Dial tone was restored and broadband restored.
Since this time I have had constant loss of broadband, the HH2 loses the signal completely, no light on the unit for broadband (middle light). When I mean constant I mean I have to reset the broadband at least twice a day to get the service working and then it will work for a few hours and then drop again, this is a problem as I have to go to the farm 2 mile travel each time to get the service working again.
I have spoken to the fault lines 8 or 10 times in the last 2 months trying to get this resolved and each time they check the line say it is an exchange fault or line fault, fix it and close the case and then it works for a day and then drops again and I am back to square 1 with rubbish/non-existent broadband, my broadband speed is also very low, always has been around 1/4 meg to 1/2 meg speed and the same for upload.
This broadband line is only used for a CCTV camera to monitor the farm, so this is a crucial line that needs to work 24/7, nothing at the farm has changed or altered in the last 4 years, I have suggested to BT that they replace the homehub and they seem to ignore this request, I am at a loss of what to do, and thought I would post here to see if anyone has any suggestions on how to tackle BT to get this resolved once and for all.
