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queenr
Contributor
1,498 Views
Message 51 of 57

Re: Broadband Connection Keeps Dropping - ERROR_NO_CARRIER

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Hi John46, thanks for your help through this whole episode. My current noise figures are:-
Noise margin (Down/Up):     7.9 dB / 8.4 dB
Line attenuation (Down/Up):     47.5 dB / 23.8 dB
Screen Shot 2012-01-21 at 22.26.41.png

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Distinguished Sage
1,493 Views
Message 52 of 57

Re: Broadband Connection Keeps Dropping - ERROR_NO_CARRIER

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i suggest once you maintain 3 days stable connection you contact the forum mods and ask them to reset your noise margin to its default 6 that will increase your speed a little more here is there link http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 72 hours

They are a UK based BT specialist team who have a good record at getting problems solved
queenr
Contributor
1,475 Views
Message 53 of 57

Re: Broadband Connection Keeps Dropping - ERROR_NO_CARRIER

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Thanks John46, I'll see how it looks at the middle of this week.
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queenr
Contributor
1,472 Views
Message 54 of 57

Re: Broadband Connection Keeps Dropping - ERROR_NO_CARRIER

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I'm now satisfied that the main issue with my connection, which was multiple disconnects (>10 per day) has been resolved.

 

The issue commenced on 9th December which was the same day that my connection was upgraded at the exchange to 21CN.

 

The fault was a wiring issue on my line within the exchange which had a second connection to (broadband?) equipement which it shouldn't have had.

 

My conclusion is that the upgrade to 21CN at the exchange was (at least) the trigger for problem, if not the cause.

 

Many thanks to IMJolly and John46 for their help and pointing me at the moderator for help when the obvious issues had been rulled out. The moderator was a great help and arranged for the visit from the Openreach engineer who solved the problem.

 

In summary the problem started on 9th December and was fixed on January 20th.

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Distinguished Sage
1,458 Views
Message 55 of 57

Re: Broadband Connection Keeps Dropping - ERROR_NO_CARRIER

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glad all is ok now 🙂
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macca32
Newbie
1,337 Views
Message 56 of 57

Re: Broadband Connection Keeps Dropping - ERROR_NO_CARRIER

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My broadband keeps dropping and the orange broadband light flashes . after a while it goes ok . this often occurs and getting fed up . Spoke to the broadband help at bt who did a line check and forwarded me to a higher level as there was a fault found. Still the same now helpppppppppp

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Distinguished Sage
1,335 Views
Message 57 of 57

Re: Broadband Connection Keeps Dropping - ERROR_NO_CARRIER

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macca32 could you please start your own new post please as this is marked as solved
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