Have had trouble with my broadband constantly dropping out, sometimes losing connection for days, I have had 3 different engineers out, performing the same, cleaning the wiring ends reseating them, checking all connection from house to first pole, no problems found, after they leave, two days later, no broadband, this has been the same old same for months now.
A few days ago i made a phone call to BT as again i had no broadband, i was told that there was nothing found with in the house hold he thought that it would be an wiring or exchange issue, this chap told me he would book and engineer for today, morning 8-1 visit. meanwhile he would perform a ping back to reset my connection.
Having now got a decent connection and also because of previous events, i thought i would make contact with Pooja at BT via there online chat. I was told that the engneer had been cancelled. Although I had no confirmation of this via email or phone, so as one would when expecting a visit i sat around, until i found out the above. If i had not made the contact i would have been sitting around waiting, instead of visiting my daughter who is very ill in hospital.
Speaking to the chap on the online chat, he made me a promise that he would find out why the engneer was canclled and that he would phone me with in 15mins. I am still sitting here waiting. WHY do this people make appointments they cannot keep, i have much more important things to do in my life than to sit around waiting.
Question; As i have had so much troube and many hours with out Broadband, i would hope i am intilted to some credit on my bill as BT have not kept there side of the contract. Can anyone tell me how i go about requesting this please/
