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Message 1 of 3

Broadband Connection

Is anyone else experiencing broadband connection issues in Warrington?


I've been having problems for 3 weeks,which coincided with me upgrading to unlimited, BT have a different definition to me as I haven't been able to use it since , and it is now affecting my wife's home business.


A broadcast message on the 150 number states that there are issues but this seems to be denied when you get through to their "advisors". If I have to go through a script again, I'll scream


Also, has anyone had success in claiming compensation because I don't understand why I should have to pay for a service which I don't receive.



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Distinguished Sage
Distinguished Sage
Message 2 of 3

Re: Broadband Connection

I think that BT will only pay you a days line rental for every day that you are without it so it will amount to pennies! They will not pay compensation for your wife's business because I believe their Terms and Conditions state that home line should not be used for business use.


If you post exactly what your problems are perhaps somebody on this forum may be able to help.

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Distinguished Sage
Distinguished Sage
Message 3 of 3

Re: Broadband Connection

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

if you want help with your connection then in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter in your browser and navigate to adsl or use a-z, if netgear enter and run  btspeedtester  (MAC users may have problems). when first test completes then run diagnostic test and post the results .


if it's just a question about compensation then I will move to different board

are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

Someone may then be able to offer help/assistance/suggestions to your problem




test socket.jpg

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