Broadband Constantly Dropping out

[ivanbw]

Over the last 1-2 months, my broadband has started to constantly drop out for a few minutes each time. It happens at least 3-4 times every day (and could be more, but I wouldn't necessarily notice if I'm not using a computer/watching BT TV). I have run BT's online troubleshooter but it shows everything is okay.

How can I escalate this to BT? Is there any sort of log on my PC which would prove this is happening? Any other advice? I have a BTHub6.

Thanks.

[Keith_Beddoe]

Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.

[ivanbw]

There's no noise, except a very faint background 'white noise', I think maybe because I'm using a cordless phone?

[Keith_Beddoe]

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@ivanbw wrote:

There's no noise, except a very faint background 'white noise', I think maybe because I'm using a cordless phone?

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What does your master phone socket look like?

Or

[ivanbw]

Bottom row, middle icon (with MK2 on the top right hand side).

[imjolly]

A dull hum is normal with cordless and anything else is a problem for your broadband

[imjolly]

Try connecting to test socket with a filter and post router stats. Leave connection for few days and see if stability improves. 

[ivanbw]

Ok, thanks, I will try that. Two questions:

1) I attach a photo of a filter I found in my house; I suspect it is several years old  - is that sufficient, or would you recommend an alternative?

2) Is the Router Stats  you refer to the "Event Log" I can see on my Smart Hub Manager?

Thanks.

[Keith_Beddoe]

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@ivanbw wrote:

Bottom row, middle icon (with MK2 on the top right hand side).

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Then the "Real" test socket is hidden behind the filter plate. The filter you have will be fine.

[ivanbw]

Thanks, I'll try it.