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djb
Beginner
1,339 Views
Message 1 of 9

Broadband Disconnects when Phone Rings

Hi, hoping for some help 6/10 times when the phone rings the broadband will go off for 30 seconds or so then come back on. As you can imagine while playing online games or being on the internet at the same time can be fustrating. Hoping you all can help me, would be appreciated thanks.

 

Stats if it helps.

 

Update Counter : 27855
Modulation : ADSL2+
Annex Mode : Annex A/L
Line State : up
Lan Tx : 28990822
Lan Rx : 20894287
ADSL Tx : 667200
ADSL Rx : 741416
CRC Down : 0
CRC Up : 40808
FEC Down : 0
FEC Up : 27203
HEC Down : 32971
HEC Up : 0
SNR Up : 4.9
SNR Down : 8.8
Line Attenuation Up : 26.5
Line Attenuation Down : 50.0
Data Rate Up : 854
Data Rate Down : 5744

 

Forgot to mention, tried the usual Different routers, Unplug and try the phones individual, different filters.

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8 REPLIES 8
Distinguished Sage
1,336 Views
Message 2 of 9

Re: Broadband Disconnects when Phone Rings

Are you connected to the test socket ? also have you tried the quiet line test dial 17070 option 2 you should hear no noise

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djb
Beginner
1,330 Views
Message 3 of 9

Re: Broadband Disconnects when Phone Rings

Hi thanks for the reply, Just tried the quite line test and i couldnt hear anything. At the moment its plugged into one of them filtered faceplates and only has 2 phones connected straight into it 1 corded and 1 wireless and the router on the ADSL side. We dont have any extensions or anythign plugged in. I will give the master socket a go now and report back.

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Distinguished Sage
1,320 Views
Message 4 of 9

Re: Broadband Disconnects when Phone Rings

could you try unplugging all phones leaving the hub connected then ring your number from a mobile and see if it still disconnects
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djb
Beginner
1,285 Views
Message 5 of 9

Re: Broadband Disconnects when Phone Rings

Hi so yes it still does it with just a filter a phone and the router connected to the master socket. I will try the no phone and ring later however it does not do it again straight after.

Another strange thing happening is my Noise margin will be 6.7 ish say in the day at around 8-9PM this goes to 0.1 and i end up having to restart the router or the internet is very slow and un-responsive. Once restarted my attention is 51 rather than 50 and the DB goes back up and my speed decrees.

Could these issues be connected?

Appreciate all the help as you can imagine this happening in the middle of playing online games with friends can be frustrating for us all.

 

 

Stats after line drop (phone rang)

 

Update Counter : 20732
Modulation : ADSL2+
Annex Mode : Annex A/L
Line State : up
Lan Tx : 4274522
Lan Rx : 2406158
ADSL Tx : 630437
ADSL Rx : 11240510
CRC Down : 0
CRC Up : 6
FEC Down : 0
FEC Up : 2142
HEC Down : 29
HEC Up : 0
SNR Up : 5.8
SNR Down : 6.5
Line Attenuation Up : 26.6
Line Attenuation Down : 51.0
Data Rate Up : 854
Data Rate Down : 7069

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Distinguished Sage
1,273 Views
Message 6 of 9

Re: Broadband Disconnects when Phone Rings

testsocket2.jpgare you connected to the test socket?

if you are you need Openreach to investigate the connection as there appears to be a line fault 

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djb
Beginner
1,269 Views
Message 7 of 9

Re: Broadband Disconnects when Phone Rings

Yes i took the filtered faceplate off and plugged a filter straight into the socket behind it.

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djb
Beginner
1,266 Views
Message 8 of 9

Re: Broadband Disconnects when Phone Rings

Yes thats what it looks like now. Normally looks like this .... 

 

 

Ah just seen your reply what would be the best way to get openreach to look at it?

Thanks.

 

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Distinguished Sage
1,258 Views
Message 9 of 9

Re: Broadband Disconnects when Phone Rings

via the help line is your best option for now
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