Broadband Download Speeds keep dropping off

[john46]

Is anything showing here for your exchange http://usertools.plus.net/exchanges/mso.php

http://usertools.plus.net/exchanges/?

http://btbusiness.custhelp.com/app/service_status

http://bt.custhelp.com/app/answers/detail/a_id/15036

[monkeybill]

Shows an area close to me which relies on our exchange with a problem on the 28th but that was resolved same day.

[monkeybill]

Sorry, this is a screen shot of the issue repoerted;

[monkeybill]

Okay, so tested again and again same as last night.  This is much worse than I was getting with standard ADSL.  This has to be a capacity issue as a friend not too far away off the same exchange is having the same issues.

Come on BT this is not Fibre Broadband that I am paying for!

[monkeybill]

Is there any way of contacting moderators as left for week to see if problem goes and it has actually got worse. Last night my download speed was 3Mb?

[ray_dorset]

Do you have a Homehub 5 ?

[monkeybill]

Yes

[ray_dorset]

Can you post your helpdesk data from the HH5 please? These are in Troubleshooting/Helpdesk on the web interface at http://192.168.1.254 or http://bthomehub.home or http://bthub.home

Please miss out any data you don't want to post

[monkeybill]

Hi Thanks for your reply.  Helpdesk data screen shot attached.

 

[ray_dorset]

You're synced at max for Infinity 1 on the download, but I don't like the look of your upstream.

Does it bear any relation to the DSL checker estimate for your line? www.dslchecker.bt.com