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john46
Distinguished Sage
708 Views
Message 11 of 32

Re: Broadband Download Speeds keep dropping off

monkeybill
Contributor
707 Views
Message 12 of 32

Re: Broadband Download Speeds keep dropping off

Shows an area close to me which relies on our exchange with a problem on the 28th but that was resolved same day.

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monkeybill
Contributor
706 Views
Message 13 of 32

Re: Broadband Download Speeds keep dropping off

Sorry, this is a screen shot of the issue repoerted;

 

Screen Shot 2015-03-31 at 17.43.37.png

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monkeybill
Contributor
682 Views
Message 14 of 32

Re: Broadband Download Speeds keep dropping off

Okay, so tested again and again same as last night.  This is much worse than I was getting with standard ADSL.  This has to be a capacity issue as a friend not too far away off the same exchange is having the same issues.

 

Come on BT this is not Fibre Broadband that I am paying for!

 

Screen Shot 2015-03-31 at 22.23.13.png

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monkeybill
Contributor
661 Views
Message 15 of 32

Re: Broadband Download Speeds keep dropping off

Is there any way of contacting moderators as left for week to see if problem goes and it has actually got worse. Last night my download speed was 3Mb?
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ray_dorset
Distinguished Guru
657 Views
Message 16 of 32

Re: Broadband Download Speeds keep dropping off

Do you have a Homehub 5 ?
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monkeybill
Contributor
655 Views
Message 17 of 32

Re: Broadband Download Speeds keep dropping off

Yes
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ray_dorset
Distinguished Guru
653 Views
Message 18 of 32

Re: Broadband Download Speeds keep dropping off

Can you post your helpdesk data from the HH5 please? These are in Troubleshooting/Helpdesk on the web interface at http://192.168.1.254 or http://bthomehub.home or http://bthub.home

Please miss out any data you don't want to post

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monkeybill
Contributor
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Message 19 of 32

Re: Broadband Download Speeds keep dropping off

Hi Thanks for your reply.  Helpdesk data screen shot attached.

 

 Screen Shot 2015-04-05 at 16.39.25.png

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ray_dorset
Distinguished Guru
633 Views
Message 20 of 32

Re: Broadband Download Speeds keep dropping off

You're synced at max for Infinity 1 on the download, but I don't like the look of your upstream.

Does it bear any relation to the DSL checker estimate for your line? www.dslchecker.bt.com
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If you found this post helpful, please click on the star on the left
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