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monkeybill
Contributor
617 Views
Message 21 of 32

Re: Broadband Download Speeds keep dropping off

HI 

 

Yes the upstream is pretty much as advertised but is never impacted while in the evenings the downstream is severely impacted which I would not have thought with BT Infinity.  In fact, even when I had normal ADSL, the downstream never varied even at peak times at around 13MB.  Upstream back then was about 1MB.

 

I can understand it would vary a little at peak times, and prepared to accept that, but the issue really is how low my downstream goes in the evenings, last night it would not get above 3Mb which and at best on other evenings it is around 9Mb but only 50% of the time, the rest of the time it is below that.  Come the morning and during the day and I have a solid 36Mb.

 

Really strange.

 

Thanks for your help.

 

MB

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ray_dorset
Distinguished Guru
614 Views
Message 22 of 32

Re: Broadband Download Speeds keep dropping off

So your upstream estimate is 7 Mbps max?

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monkeybill
Contributor
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Message 23 of 32

Re: Broadband Download Speeds keep dropping off

I think thats what the attached says;

 

Screen Shot 2015-04-05 at 16.50.55.png

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ray_dorset
Distinguished Guru
603 Views
Message 24 of 32

Re: Broadband Download Speeds keep dropping off

I only asked again because the upstream noise margin is below the target of 6 which indicates a noisy line often due to a line fault.

Is the Homehub connected to the master socket?

Was this a self-install or an engineer-install?
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monkeybill
Contributor
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Message 25 of 32

Re: Broadband Download Speeds keep dropping off

Hi

 

Sorry for delay in replying.

 

Yes, installed to the master socket and engineer installed.

 

I will try reporting to BT again.  Do moderators still pick up issues on the forums or is it just moderated for decency in terms of the posts themslves now?  You may not know but had fantastic help from people like yourself and the moderators in the past who seemed more technically aware than the BT helpline?

 

Many thanks for your help.

 

MB

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ray_dorset
Distinguished Guru
582 Views
Message 26 of 32

Re: Broadband Download Speeds keep dropping off

The Mods tend to pick up problems that the Helpdesk refuse to or cannot deal with.
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gg30340
Distinguished Sage
Distinguished Sage
576 Views
Message 27 of 32

Re: Broadband Download Speeds keep dropping off

I have notified the moderators of the forum about your problem and once they have read this they may be able to help. If you can you run the speed test a few times during the slow down and again when the speeds pick up and keep a record of the results. The record may help them.

 

They are a BT UK based team and if they can help they will reply via this thread asking you to contact them via a link. Once you have replied to them by the link, it can at present take up to five working days for them to re-contact you.


 

 

monkeybill
Contributor
571 Views
Message 28 of 32

Re: Broadband Download Speeds keep dropping off

Really appreciate your help.

Many thanks.

MB
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RobbieMac
Moderator
Moderator
551 Views
Message 29 of 32

Re: Broadband Download Speeds keep dropping off

Hi monkeybill,

 

Thanks for your posts and welcome back!

 

Sorry for the problems you're having with your download speed in the evenings and particularly during peak times.  I'll be happy to pick this up and look into things from here.

 

Click on my username and under the "about me" section of my profile you'll see the link to get in touch with us.

 

Cheers,

 

Robbie

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monkeybill
Contributor
513 Views
Message 30 of 32

Re: Broadband Download Speeds keep dropping off

Hi Robbie

 

Thanks for the message really appreciated.  I have made contact via the contact form and reference is ****-******.

 

Look forward to hearing back.

 

MB

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