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Aspiring Contributor
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Message 1 of 8

Broadband Dropping: Several drop outs yesterday and today

Hello 🙂

 

I had a month of problems during December and January, so I have posted before.

 

Yesterday and today the connection had dropped out several times.

 

In the Wolston area of Warwickshire.

 

I did see a BT Broadband van outside our next door but one neighbours. He informed me he had just arrived and knew nothing of these problems, he was looking at a seperate issue. However, my next door but one nieghbour informed me he was aware of issues in the village. Any help welcome!

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7 REPLIES 7
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Distinguished Sage
Distinguished Sage
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Message 2 of 8

Re: Broadband Dropping: Several drop outs yesterday and today

check here to see if any exchange problems  http://usertools.plus.net/exchanges/mso.php

http://usertools.plus.net/exchanges/?

http://btbusiness.custhelp.com/app/service_status

http://bt.custhelp.com/app/answers/detail/a_id/15036

http://community.plus.net/exchange-information/



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Aspiring Contributor
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Message 3 of 8

Re: Broadband Dropping: Several drop outs yesterday and today

Hi. Thanks for the links. I can't see any mention of our exchange on there.

Do I need to report it via the usual routes then?

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Distinguished Sage
Distinguished Sage
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Message 4 of 8

Re: Broadband Dropping: Several drop outs yesterday and today

are you using the test socket with a new filter?  this will eliminate any internal problems



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Aspiring Contributor
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Message 5 of 8

Re: Broadband Dropping: Several drop outs yesterday and today

Please check my previous posts from Dec/Jan.

I'm already confident it's not internal.

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Distinguished Sage
Distinguished Sage
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Message 6 of 8

Re: Broadband Dropping: Several drop outs yesterday and today

that's up to you - I was just checking in case you get engineer visit and end up with a bill for £129.99



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Aspiring Contributor
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Message 7 of 8

Re: Broadband Dropping: Several drop outs yesterday and today

But the problem is intermittent.

It'sd stable again now.

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Distinguished Sage
Distinguished Sage
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Message 8 of 8

Re: Broadband Dropping: Several drop outs yesterday and today

you need to get engineer visit but problem with intermittent fault is getting the visit when the problem exists



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